Sales Professional - Inside Sales

Service Corporation International; Burnaby; On-site; CAD 50,000 - 150,000; Full time

Job summary

Service Corporation International in Burnaby, BC is seeking a Family Service Counselor to serve families with at-need and pre-need cemetery arrangements. You will generate referrals, build trust-based relationships and collaborate with funeral staff to deliver personalized service.

The role requires 1–2 years of college or equivalent, a valid driver’s license, flexible hours including evenings/weekends, and the ability to drive frequently.

Qualifications

• 1-2 years of college or equivalent education and experience.
• Must be able to pass internal presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends each month.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to drive frequently and to obtain/maintain an insurance license if required.

Responsibilities

• Lead generation: prospect at least 1–2 hours daily and obtain referrals.
• Explain and present to families served and referred families.
• Build relationships with families and maintain contact to ensure satisfaction.
• Collaborate with funeral directors, location managers and staff for seamless service.
• Prepare for appointments and handle all procedures with professionalism and attention to detail.
• Follow up on customer problems and requests to earn referrals.

Skills

Customer service skills

Empathy

Communication

Networking

Education

Some college or equivalent

Tools

Microsoft Office

CRM software

Job description

Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.JOB RESPONSIBILITIESLead GenerationHolds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityBuild Relationships with FamiliesResponds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamworkRepresents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI teamMINIMUM REQUIREMENTSEducation1-2 years of college or an equivalent of education and experienceLicensesValid driver’s license with an acceptable driving recordKnowledge, Skills and AbilitiesMust be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skillsCompensationThe estimated total target for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.The position includes an hourly rate of $18.25/hr as part of the total compensation structure.Benefits include - Medical, Dental, AD&D Insurance and moreRRSP Matching and Deferred Profit Sharing company programsVacation is paid out each paycheck#SCIPostal Code: V5J 1A4Category (Portal Searching): SalesJob Location: CA-BC - Burnaby