Sales Order Processor

Navien, Inc.; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

Navien, Inc. is seeking a Sales Order Processor to join their Vaughan team. This entry-level position involves order processing, customer support, and maintaining strong relationships with clients. Ideal candidates should have excellent customer service skills, proficiency in SAP, and be capable of multitasking in a fast-paced environment.

Benefits

Medical, Dental, Ortho, Vision, Rx, LTD & Life Insurance

Employee discounts on Navien products

RRSP Plan with matching contributions

10.5 Paid Holidays per calendar year

LinkedIn Learning License

Lifestyle Spending Account

Qualifications

• Great customer service skills with a focus on satisfaction.
• Strong punctuality and organizational skills.
• Experience using SAP for sales management preferred.

Responsibilities

• Process and confirm purchase orders using the SAP system.
• Provide accurate product and order information to customers.
• Assist with shipping and delivery confirmations.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Tools

SAP

Microsoft Word

Microsoft Excel

Outlook

Job description

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What We Are Looking For

We are seeking a proactive and customer-focused candidate to join our team, responsible for fostering strong relationships with customer accounts, wholesalers, sales representatives, and sales managers. This role involves promoting our full product range, understanding customer needs, and guiding them through product information and selections. The ideal candidate will ensure exceptional accuracy and efficiency in sales order processing and customer support, consistently delivering a high standard of service. A key part of this role is promoting collaboration within the department and maintaining positive working relationships across all teams. Strong communication skills and dedication to teamwork and customer satisfaction are essential.

Account Management & Operations (AMO)

Vaughn, Ontario

On-site, In-Office Position

What We Are Looking For

We are seeking a proactive and customer-focused candidate to join our team, responsible for fostering strong relationships with customer accounts, wholesalers, sales representatives, and sales managers. This role involves promoting our full product range, understanding customer needs, and guiding them through product information and selections. The ideal candidate will ensure exceptional accuracy and efficiency in sales order processing and customer support, consistently delivering a high standard of service. A key part of this role is promoting collaboration within the department and maintaining positive working relationships across all teams. Strong communication skills and dedication to teamwork and customer satisfaction are essential.

Responsibilities

• Support Regional Account Managers with all processing tasks
• Responsible for processing and confirming purchase orders from customers/wholesalers using our SAP system
• Answer telephone calls; provide product information, pricing, part numbers, model numbers, and UPC and product description
• Provide delivery, tracking, proof of deliveries, and order confirmations via email, telephone, fax or EDI
• Respond to customer inquiries and provide a speedy and thorough resolution to customer issues and problems
• Review and correct all part numbers and pricing on all purchase orders with attention to detail.
• Generate shipping labels or bill of lading(s) for each shipment and cross reference unit order parts
• Communicate with freight carriers and compare rates per order from all carriers to determine optimal shipment pricing
• Process and audit invoices, email invoices to customers. File electronic invoices on the server (Sharepoint)
• Efficiently file all orders including original purchase orders, packing slips, bills of lading(s), approvals, and any notes
• Log all shortages, backorders, mis ships on SRA, sales returns approval log. Investigate request to bring replacement or credit resolution
• Provide the warehouse pack slip, bill of lading(s), commercial invoices, and shipping labels to ensure all orders ship in a timely manner
• Work well with customers, internal and external sales team members
• Research diligently order and/or return exceptions and provide necessary documents as requested
• Maintain a relationship with freight carriers to ensure shipments are clear and delivered without incident
• Educate customers on Returns, SRA and freight claim policies and procedures
• Maintain best-in-class recordkeeping to provide up to date information on parts and product changes and revisions
• Other duties as required
  
  

Requirements

• Great customer service skills
• Stellar punctuality and attendance
• Willingness to occasionally work OT and holidays when needed
• Support and help teammates as needed
  
  

Preferred Qualifications

• SAP Sales Management experience
• Effective, extraordinary, advanced customer service and communications skills, ability to prioritize, multitask, have great organizational and verbal and written communications skills
• Good conflict resolution, customer retention and satisfaction skills
• Proficient in Microsoft Word, Excel, Outlook, and Internet searching
• Interpersonal, ambition, strong work ethics, a willingness to learn and be self-motivated
• Excellent listening, negotiation and telephone skills. Friendly, passion to help others
• Experience in delivering customer focused solutions based on customer needs
• Ability to work in a fast-paced, team-based environment, with flexibility and ability to excel
• FedEx and Freight logistic shipping. Experience in quoting and creating bills of ladings, and commercial invoices
• Excellent ten key by touch, and 65 WPM and numerical data entry skills
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

Pay Scale: C$22-C$24 per hour DOE plus eligible for annual bonus opportunity!

Benefits

• Medical, Dental, Ortho, Vision, Rx, LTD & Life Insurance
• Employee-only premium covered at 100%
• Available after year one: RRSP Plan, 100% match on employee’s contribution, up to 5%
• 10.5 Paid Holidays per calendar year
• Community Involvement Day
• Employee discounts on Navien products
• LinkedIn Learning License
• Life Style Spending Account: You choose- gas, pet care, elder care, gym membership
  
  

About Navien, Inc.

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.

Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.

Navien Inc. is an Equal Opportunity Employer

No Agencies Please!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Manufacturing

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