Sales Operations Supervisor

Elte; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Elte, a leader in luxury home design, is seeking a Sales Operations Supervisor to enhance showroom operations and customer satisfaction. This role involves resolving customer inquiries, supporting showroom activities, and managing administrative tasks. Ideal candidates will have strong problem-solving skills and experience in a client-facing environment.

Benefits

Industry-leading work-life balance

Beautiful work environment

Competitive benefits package

Qualifications

• 3+ years in an administrative client-facing role.
• Experience in a luxury showroom environment is an asset.

Responsibilities

• Investigate customer issues and develop solutions for satisfaction.
• Coordinate showroom price changes and assist with events.
• Manage internal system tasks and support onboarding of new hires.

Skills

Problem-solving

Customer-focused

Organizational skills

Tools

Salesforce

Job description

Sales Operations Supervisor

Who we are

Elte is Toronto's source for considered design for all things home. For over 100 years, our family has worked with designers and craftspeople from idea to object, curating timeless pieces and the most distinct creations. Our sister brand, Mkt, is an independent design house creating pieces for a modern, edited home. We have three large showrooms within Toronto's Design District. In the Elte Showroom, you'll find Rugs and Carpeting, Furniture, Lighting, Mattresses, Linens, and Home Décor.

Who we are looking for

We are looking for a Sales Operations Supervisor to join our dynamic showroom team. Reporting to the Sales Leader, this role plays a key role in supporting sales efforts, driving operational efficiency, and delivering a seamless customer experience. This customer-facing role requires a resourceful, detail-oriented individual passionate about problem-solving and collaboration.

Key Responsibilities

Customer Escalations:

·Investigate customer issues and interact directly with clients to resolve concerns

·Develop thoughtful and timely solutions to ensure customer satisfaction

Showroom Support:

·Ensure all customers are welcomed and approached promptly upon entering the showroom

·Coordinate showroom price changes (vendor increases, promotions, and sale periods)

·Assist with planning and executing showroom events

·Report and manage showroom damages in collaboration with the claims team

·Maintain showroom organization and appearance

·Support opening and closing showroom and during events

Administrative Support:

·Manage internal system related tasks including:

·Assist Sales Director with tasks in Salesforce

·Reassigning orders

·Adjusting inventory statuses and reconciling inventory as well as annual inventory prep

·Releasing holds for customer charge accounts

·Supporting exchanges, returns, and applying restocking/freight charges

·Follow up on daily accounting and operational issues

·Approve and monitor sample requests by Sales Associates

·Monitor and manage open customer orders

·Assist with onboarding and training new hires

·Support company culture and engagement initiatives

Attributes for Success

·Highly resourceful with strong problem-solving skills

·Customer-focused, professional and naturally engaging in all interactions

·Ability to contribute to driving sales and supporting a team environment

·Strong organizational skills with attention to detail

·Comfortable working independently and managing multiple priorities

·Embodies the Elte & Mkt brands and company values

Key Requirements:

·3+ years of success in an administrative client facing role

·Experience in a support role in a luxury showroom environment is an asset

What We Offer

·Industry-leading work-life balance

·Beautiful work environment and opportunity to work with some of the most well-regarded luxury furniture brands, curating timeless pieces with a wealth of heritage.

·Competitive benefits package

If you are interested in this career opportunity, we'd love to hear from you! Elte thanks all applicants who apply, but also those candidates selected for an interview will be contacted.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Elte Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.