CANULC Retail Operations Supervisor

Staples Canada; Richmond Hill; On-site; CAD 55,000 - 70,000; Full time

Job summary

Join a leading company as a Retail Operations Supervisor, where you'll engage customers, oversee operations, and support team development. This mid-senior level role offers full-time employment in a fast-paced retail environment, with numerous benefits including health and dental coverage.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 3+ years of customer service experience in retail.
• 1-2 years of supervisory experience with accountability for sales and service targets.

Responsibilities

• Model and coach selling behaviors to engage with customers.
• Oversee inventory and merchandising standards.
• Support training and performance conversations.

Skills

Customer Service

Prioritization

Organization

Multi-tasking

Visual Merchandising

Job description

Join to apply for the CANULC Retail Operations Supervisor role at Staples Canada.

Some of what you will do:

1. Customer Engagement: Model and coach selling behaviors, engage with customers, motivate associates, and ensure a seamless customer experience using all available tools and techniques.
2. Operational Excellence: Oversee inventory and merchandising standards, manage backroom tasks, and provide reports on stock levels and sales trends.
3. Training and Development: Support training, coaching, and performance conversations to foster a high-performance, sales-focused culture.
4. Communication: Facilitate clear communication, lead meetings, and address operational issues promptly.
5. Health & Safety: Support safety policies, conduct inspections, and maintain a safe environment.
6. Administrative Duties: Perform cash office tasks, ensure accurate cash management, and handle reporting.

Some of what you need:

1. 3+ years of customer service experience in retail.
2. 1-2 years of supervisory experience with accountability for sales and service targets.
3. Strong prioritization, organization, and multi-tasking skills in a fast-paced environment.
4. Visual merchandising skills and keen eye for detail.

Some of what you will get:

1. Associate discount
2. Health and Dental benefits
3. RRSP/DPSP
4. Performance bonuses
5. Learning & Development programs
6. And more...

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industry: Retail