Sales Operations Specialist - On-site Vancouver

Purple Brand Inc.; Vancouver; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Extended health & dental benefits

Flex spending account

3 weeks vacation

Generous employee discount program

Casual dress policy

Company-wide socials and events

Job summary

Purple Brand Inc. in Vancouver is seeking a Sales Operations Specialist to support the growing sales team by processing a high volume of orders, validating pricing, and communicating issues as they arise. This role acts as a key liaison between sales and internal/external customers to ensure smooth operations.

You will collaborate daily with finance, production, and shipping to ensure orders are fulfilled accurately and payments are submitted promptly. On-site presence in Vancouver is required.

Qualifications

• Bachelor’s degree in Business, Operations, or related field.
• 2–3 years of industry experience and/or experience in a similar role.
• Proficiency in Windows OS and MS Office software with intermediate to advanced Excel skills (VLOOKUP, pivot tables, IF formulas), and working knowledge of Outlook.
• Detail-oriented, highly organized, able to prioritize, multitask, and perform in a fast-paced environment.
• Strong follow-up skills with the ability to track open issues and drive them to resolution.

Responsibilities

• Process all wholesale orders (EDI), DTC orders, and order confirmations.
• Maintain and update customer accounts with relevant order information and delivery expectations.
• Inform sales team of issues such as shipping delays or customer questions.
• Keep customers and sales teams updated on changes to order status.
• Provide reactive and proactive updates to customers as order status changes.
• Handle RTV (Return to Vendor) process with the warehouse.
• Work with finance, production, and shipping to ensure orders are fulfilled and payments are submitted timely.
• Consolidate sales orders for production after market week.
• Perform other duties as assigned.

Education

Bachelor’s degree in Business

2–3 years of industry experience in a similar role

Tools

MS Office

Excel

Outlook

Job description

Purple Brand Inc. in Vancouver is seeking a Sales Operations Specialist to support the growing sales team by processing a high volume of orders, validating pricing, and communicating issues as they arise. This role acts as a key liaison between sales and internal/external customers to ensure smooth operations.

You will collaborate daily with finance, production, and shipping to ensure orders are fulfilled accurately and payments are submitted promptly. On-site presence in Vancouver is required.