Sales Manager

Grupo NORS; Canada; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

Grupo NORS in Ontario, Canada is seeking a Sales Manager to lead our equipment sales team. You will recruit, train, and mentor a high-performing group, ensuring health and safety and delivering excellent customer experiences.

You will set and manage quotas, monitor activity, and work with OEMs and financing partners to grow market share while maintaining profitability.

Qualifications

• College diploma or University degree.
• 5 years sales and management experience, or previously parts and service manager.
• 5 years in heavy equipment, or related field preferred.

Responsibilities

• Recruit, hire, train, coach, and mentor sales team members.
• Develop monthly, quarterly, annual sales quotas and monitor TM activity.
• Maintain customer relationships during equipment handovers and delivery.
• Coordinate with product support to ensure efficient equipment delivery.
• Communicate with clients for after-sales inquiries and services.
• Review sales and rentals of equipment to ensure profitability.

Skills

Budgeting

Forecasting

Leadership

Organization

Creativity

Proactive

Education

College diploma

University degree

Job description

Select how often (in days) to receive an alert:

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.

We are looking for a Sales Manager to join our Sales team in Ontario.

SUMMARY:

To drive equipment sales and sales revenue while leading, coaching, hiring, and retaining a strong team of industry sales professionals. Responsible for delivery of equipment, ensuring the proper health and safety protocols are followed, ensuring a positive customer experience, and ensure branches meet and exceeds customer experience.

Expected Salary range (gross/annual)

$100k - $120K per year

DUTIES AND RESPONSIBILITIES:

• Recruit, hire, train, coach, and mentor sales team members to have an effective and efficient team.


• Help develop monthly, quarterly, annual sales quotas for Territory Managers and maintain the sales process
  with the goal of maintaining market awareness through CAR (Competitive Activity Reports – lost sales) and
  daily TM Call Reports – To ensure that we have something that is measurable for the purposes of budgeting,
  forecasting, gauging TM activity, and to maintain TM accountability.


• Ensuring all sales employees have the tools & support they require to work efficiently and effectively.


• Maintaining and building customer relationships during equipment handovers and to ensure a safe and
  positive customer delivery experience.


• Communicating with clients so they are aware who to call and contact for after sales inquiries and services.


• Ensuring all TM's have market awareness top of mind and achieving market share goals as agreed for the
  long-term success of the company and the manufacturer.


• Implement sales initiatives by developing field sales action plans and reviewing sales performance.


• Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing
  trends, economic indicators, and competitors.


• Complete sales operation requirements by scheduling and assigning sales team members and following up
  on work results.


• Assisting in the resolution of customer disputes/concerns in order to ensure customer satisfaction, clarify payment issues, etc.


• Regularly scheduled customer visits with Territory Managers – To ensure TM's are following Nors
  protocols, evaluate their performance and training, help establish new and maintain current customer relationships along with ensuring a positive customer experience with Territory Managers, respective
  branches, and sales management.


• Working closely with product support (service and parts departments) to ensure efficient and effective
  delivery of equipment and a positive customer experience.


• Evolve & refine the customer experience, strategy, process, and tactics to improve overall sales performance.


• Reporting to upper management on a regular basis so they are aware of sales performance, customer
  experiences, and new products entering the marketplace


• Review and approve all sales and rentals of equipment and attachments - To ensure all the details are correct and that the company is profitable


• Help and train TM's and provide support when dealing with challenging customers and overcoming customer objections/obstacles to the sale.


• Budgeting (Quarterly and annual) work with RVP to forecast yearly budget.


• Be the lead with all financing organizations including VFS and any other lenders.


• A high level of interaction with all OEM representatives (Volvo, Case, Sennebogen Manitowoc, KONE, etc.)

CORE COMPETENCIES:

• Ability to calculate budgets, work with budget sheets, and forecasting


• Understanding finances for the branches


• Ability to make decisions that will impact company


• Organization and leadership skills


• Creative and outside of the box thinking


• Proactive


• Basic understanding of heavy equipment


• Ability to explain and simplify things


• Available

EDUCATION/TRAINING:

• College diploma or University degree


• 5 years sales and management experience or previously parts and service manager


• 5 years in heavy equipment, or related field preferred.

PARTICULAR CONDITIONS:

• Regular working hours but need to also be available if needed

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.