Operations Manager

Nors Group; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

Nors Group in Ottawa is seeking an Operations Manager to lead a single profit center, delivering profitable growth across sales, service, parts, aftermarket, and safety while aligning with the One NORS Canada operating model.

As the “CEO of the Branch”, you will own performance metrics, drive Lean improvements, and develop a high-performing team that enhances customer experience and strengthens key relationships.

Qualifications

• 3+ years management experience in heavy equipment or related industry.
• Proven track record of increasing sales and market share.
• Strong leadership and team-building abilities.
• Excellent customer relations and communication skills.
• Solid problem-solving and conflict-resolution skills.
• Good computer systems knowledge and ability to work with technicians.

Responsibilities

• Own branch P&L and drive profitable growth at the local market.
• Align sales, service, parts and aftermarket with the One NORS Canada model.
• Lead safety culture and regulatory compliance.
• Develop leadership capabilities and build a high-performing team.
• Implement Lean operating rhythms and continuous improvement.

Skills

Leadership

People management

Sales growth

Customer relations

Problem solving

Communication

Computer skills

Technical background

Job description

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas.

Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations.

Ready to take the next step in your career?

Your new opportunity might be right here.

We are looking for a Operations Manager to join our team in Ottawa.

What's the challenge?

The Operatios Manager is the business leader of a single profit center, responsible for delivering profitable and sustainable growth across all business functions within the local market. The role owns full branch performance including sales, service, parts, aftermarket, safety, people, and customer experience, ensuring alignment with the One NORS Canada operating model.

The Operations Manager acts as the “CEO of the Branch”, accountable for:

• Branch P&L performance and financial discipline
• Growth in market share within the local territory
• Customer experience and key account relationships
• Safety culture and regulatory compliance
• Integration of sales, parts, service, and aftermarket
• Leadership development and team capability

Execution of Lean operating rhythm and continuous improvement

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

What do we expect from you?

Qualifications & Experience

• 3+ years management experience in heavy equipment or related industry
• Strong leadership capabilities with the ability to develop and maintain a strong team atmosphere focused on building the business while providing quality service
• Proven track record of increasing sales
• Superior customer relations skills
• Strong problem solving and conflict resolution skills
• Good communications skills
• Good computer and systems knowledge
• Strong technical background and capable of communicating with technicians and customers regarding parts and service

Position duties also include the completion of any additional tasks or projects as requested