Sales Lead / Installation Coordinator

Thos. R. Birnie & Sons Ltd.; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

RRSP plan with company match

Supportive team environment

Job summary

A leading plumbing service provider in Hamilton is searching for a Sales Lead / Installation Coordinator. This role includes scheduling and dispatching jobs for the installation and sales teams, ensuring quality and customer satisfaction. The ideal candidate has over 3 years of administrative experience, strong communication skills, and experience in a fast-paced environment. Competitive wages and comprehensive benefits are part of the offer, making this role a significant opportunity for career growth.

Qualifications

• Minimum 3+ years administrative/coordination experience.
• Prior experience in the plumbing industry is considered an asset.
• Ability to connect and build positive relationships with customers and team.

Responsibilities

• Schedule and dispatch jobs for the installation and sales team.
• Ensure permits are applied for and inspections are booked.
• Manage department specific paperwork and financial tracking.

Skills

Communication skills

Organizational skills

Customer relationship building

Ability to work in a fast-paced environment

Job description

Thos. R. Birnie & Sons is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for over 95 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations!

We Have A Job For You!

We are currently looking for a Sales Lead / Installation Coordinator to join our team. In this position you will schedule, dispatch, and coordinate jobs for our sales and Installation team. Key job tasks include:

• Schedule and dispatch jobs for the installation and sales team, calling customers to confirm appointments.
• Ensure permits are applied for and received, ensure inspections are booked, and follow up on the passing of jobs.
• Ensure all equipment and materials are ordered and ready for each job, adhering to quality checklists.
• Process all department specific paperwork, timesheets, invoices, tracking, posting, A/R, daily receivables, C/C processing, PO’s, SPP.
• Work with the management team to resolve customer concerns for the install and sales department, ensuring the highest levels of customer satisfaction.
• Conduct follow up calls with sales and install customers to ensure quality of work.
• Administration and clerical duties

Job Type

Full Time

Benefits

• Competitive wages.
• Great health benefits because your health is important to us.
• RRSP plan with company match.
• Supportive team environment.

What We Need From You

• Minimum 3+ years administrative / coordination experience.
• Prior experience in the plumbing industry is considered an asset.
• Great communication skills with the ability to connect and build positive relationships with customers and your team.
• Ability to drive team performance to achieve objectives.
• Highly organized with exceptional follow through abilities.
• Ability to work in a fast paced, goal driven environment.
• You demonstrate a positive attitude and are willing to learn and grow.

Apply Today and Build a Career with Us

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. Spend a little time learning about Thos. R. Birnie & Sons Ltd. by visiting www.5stinky.com. When you are ready, please click on the "Apply Now" button and follow the directions to apply for this position.

Equal Opportunity Employer

Company History

In the 1920's John Birnie saw an opportunity in the newly developing city of Hamilton, Ontario, and started a sewer and cement business under the name of John Birnie Sewer and Cement. The company earned a reputation for good work at a quality price and for caring about customers’ homes. In 1946 Thos. Birnie (John's Son) took on the business and put it in his name and shortly thereafter his sons (Roy Birnie & Bob Birnie) soon followed him into the business. In 2000 the company was accidentally left out of the phone book and had to develop a strategy to help customers remember who to call in a STINKY situation, and that's where the phone number 5-Stinky came from. In 2010 Roy and Bob's sons came into ownership with their dads, continuing the family legacy. In 2025, in celebration of over 100+ years in business the company launched a new name and logo, paying homage to the company's history and dedication of service to the community. To this day, the business is still owned and operated by the Birnie family and includes other members of the family and staff that have made their careers with us.

Who We Are

Birnie Plumbing & Drains (formerly known as Thos. R. Birnie & Sons) is a family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for 100 years. At Birnie Plumbing & Drains, we love what we do, and we believe in it. It’s not just plumbing to us, it's also about people! Our team is dedicated to enhancing the lives of the people we meet daily. When Thos R. Birnie passed away, the Hamilton Spectator wrote an article entitled "He didn't make customers, he made friends." His legacy continues on today!

Location: 390 Lake Ave N, Hamilton, ON L8E 3A2, Canada

Competitive Wages - With the Ability to Earn More!

Fully Stocked and Clean Trucks

Company Supplied Uniforms

Benefits - Health, Dental, RRSPs, and More!

A Supportive Team of Skilled Technicians

Advanced Software - Very Limited Paperwork.