Service Dispatcher

Thos. R. Birnie & Sons Ltd.; Hamilton; On-site; CAD 25,000 - 33,000; Part time

Benefits offered by this job

Competitive wages

Great health benefits

RRSP plan with company match

Supportive team environment

Culture building events

Job summary

A family-owned plumbing service company in Hamilton is looking for a part-time Service Dispatcher. In this role, you will prioritize customer calls, manage technicians in the field, and ensure a quality service experience. The ideal candidate has strong communication skills, at least two years of dispatch experience, and a detail-oriented approach. Benefits include competitive wages, health benefits, and a supportive team environment. Join us and build a rewarding career!

Qualifications

• Minimum two years experience as a dispatcher.
• Experience dispatching in the service industry is preferred.
• Ability to build trust and diffuse conflict.
• Ability to stay detail-oriented and follow through on tasks.
• Capacity to diffuse conflicts and hold others accountable.
• Positive attitude and willingness to learn and grow.

Responsibilities

• Evaluate customer calls and match technicians to jobs.
• Manage whereabouts and needs of technicians in the field.
• Ensure a quality customer experience.
• Record and report service calls; update customers on progress.

Skills

Great communicator

Detail-oriented

Highly organized

Positive attitude

Multitasking

Positive attitude

Job description

Thos. R. Birnie & Sons is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for over 95 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations!

We are Looking to Grow our Team!

We have a future opening for a part-time Service Dispatcher. In this position you will evaluate customer calls and match the right technician to every job. Key job tasks include:

• Learn the business and learn how to prioritize the most urgent customer calls.
• Manage the whereabouts and needs of technicians in the field.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Update customers throughout the day on the technician’s progress.
• Be professional and establish customer rapport.
• Participate in training so that you grow and develop as a professional.

Job Type: Part Time

Benefits include:

• Competitive wages.
• Great health benefits because your health is important to us.
• RRSP plan with company match.
• Supportive team environment.
• Culture building events.

What We Need From You:

• Minimum two years experience as a dispatcher
• Experience dispatching in the service industry is preferred
• You are a great communicator and are able to connect and build positive relationships with customers and your team.
• You are detail-oriented with the ability to multitask
• You are highly organized with exceptional follow-through abilities
• You have the ability to build trust, diffuse conflict and hold others accountable.
• You demonstrate a positive attitude and are willing to learn and grow.

Apply Today, and Build a Career with Us! We are Currently Hiring for Future Openings.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. Spend a little time learning about Thos. R. Birnie & Sons by visiting www.5stinky.com. When you're ready, please click on the “Apply Now” button and follow the directions to apply for this position.

Equal Opportunity Employer