Sales Business Development

Procom; Canada; On-site; CAD 34,440 - 48,216; Part time

Job summary

A technology services firm in Canada is seeking a Senior Recruiting Specialist and Team Lead to provide on-site IT support for clients in the National Capital Region. The ideal candidate will have at least 6 months of experience in IT support, troubleshooting web conferencing platforms, and coaching on smartphones. This is a contract position with a possibility of extension.

Qualifications

• Minimum of 6 months of hands-on experience providing on-site IT support to clients.
• Experience using and troubleshooting web/video conferencing platforms.
• In-person experience supporting and coaching on smartphones.

Responsibilities

• Client-facing role attending different workstations at various floors.
• Lift computer hardware/equipment as needed.
• Assist clients with connecting devices to the network and peripherals.
• Support decommissioning by removing IT equipment.
• Complete client requests and document incidents.

Skills

On-site IT support experience

Troubleshooting web conferencing platforms

In-person smartphone support

MS365 products troubleshooting

Job description

Senior Recruiting Specialist and Team Lead at Procom

On behalf of our Public Sector Client, we are seeking a Computer Application Support contractor for a 3‑month contract (possibility of extension).

A valid Secret clearance is required. Work is fully on‑site in the National Capital Region (Ottawa and Gatineau).

Mandatory Skills

• Minimum of 6 months of hands‑on experience providing on‑site IT support to clients
• Experience using and troubleshooting web/video conferencing platforms such as MS Teams, WebEx, Zoom, or Skype
• In‑person experience supporting and coaching on smartphones in an office environment, not remote support
• Experience using and troubleshooting MS365 products in an office setting

Scope of Work

• Client‑facing role attending different workstations at various floors and site locations (Ottawa and Gatineau)
• Lift computer hardware/equipment as needed
• Walk floors to assess readiness of all workstations within the National Capital Region, note deficiencies and replace or add any missing or faulty hardware
• Assist clients with connecting their devices (laptops and smartphones) to the wireless network and peripherals at their desks (e.g., docking stations, monitors)
• Help clients connect to virtual meetings using their devices in boardrooms
• Support decommissioning by removing IT equipment (e.g., printers, monitors, docking stations) and either reusing or sending it for surplus
• Complete client requests
• Demonstrate strong client service and relations skills, handling heavy workloads and challenging situations with courtesy, understanding, and efficiency
• Create and enter relevant information into the departmental incident and problem tracking system (BMC Remedy), documenting and escalating incidents and problems to the appropriate support team when necessary
• Perform basic troubleshooting and documentation of hardware and software issues related to departmental mobility tools, including laptops, remote connections/network access, and virtual private networks
• Coach clients on using smartphones, including iPhones and Android devices

Contract Details

Seniority Level: Associate

Employment Type: Contract

Job Function: Information Technology

Industries: Technology, Information & Media