Sales Associate - Men's Footwear

Holt Renfrew; Toronto; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discount

Pension

Health & dental benefits

Tuition assistance

Learning & development

Job summary

Holt Renfrew in Toronto seeks a Sales Associate for Men's Footwear to deliver extraordinary service and build strong client relationships. This commission-based role emphasizes loyalty, education sessions, and collaboration with management to exceed sales targets.

The ideal candidate will have 4+ years in luxury sales, a track record of quota attainment, and the ability to work evenings, weekends, and holidays. An inclusive, fashion-forward environment awaits with opportunities to grow.

Qualifications

• Minimum of 4+ years experience in a commission-based luxury sales environment.
• Consistent sales performance with demonstrated results in achieving and exceeding sales quota.
• Ability to work a flexible schedule including evenings, weekends and holiday availability.
• Highly collaborative; working with and through others in a team-oriented environment.
• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand.
• Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected.
• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences.
• Has a strong understanding of current and emerging trends in fashion.
• Possesses broad range of product knowledge across all merchandise categories in the store.
• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential.

Responsibilities

• Consistently deliver extraordinary service to all customers.
• Exceed all sales and service goals and targets.
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price change, and related sales support tasks.
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
• Comply with all Health & Safety policies and requirements.
• Ensure compliance with privacy policies, regulations, and cyber security measures.
• Perform other duties, as assigned

Skills

Customer service

Sales

Relationship building

Team collaboration

Communication skills

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Associate - Men's Footwear

TheSales Associatedevelops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures.
• Perform other duties, as assigned

The ideal candidate:

• Minimum of 4+years experience in a commission-based luxury sales environment
• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
• Ability to work a flexible schedule including evenings, weekendsand holiday availability
• Highly collaborative; working with and through others in a team-oriented environment
• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
• Skilled at using multiple channels of technology to strengthen existing relationships,drive new client acquisition & stay connected
• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
• Has a strong understanding of current and emerging trends in fashion
• Possesses broad range of product knowledge across all merchandise categories in the store
• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees --their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.