Sales Catering Manager Mat Leave 12 month contract

Coast Hotels Limited; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Sales incentive plan

Job summary

Coast Calgary University Area Hotel by APA is seeking a Sales Catering Manager for a 12-month maternity leave. The role focuses on social and local catering sales, delivering exceptional service and driving revenue in line with the hotel's strategic plan.

You will build strong client relationships, coordinate event details from menus to AV, and work with the leadership team to set targets and standards while maintaining compliance and safety.

Qualifications

• Minimum secondary school diploma.
• 4 years related experience, preferably in hotels, with at least 2 years in a sales or client-facing role.
• Advanced MS Office skills.
• Excellent interpersonal and customer service capabilities.
• Flexibility to work evenings, weekends and holidays.
• Knowledge of local market and target customer segments.

Responsibilities

• Serve as primary contact for clients, ensuring event details meet and exceed expectations.
• Develop and grow social, local, and catering accounts through proactive outreach.
• Analyze market trends and competitors to improve market share.
• Process quotes, contracts, and client communications accurately and timely.
• Participate in site visits and client events to broaden market share.
• Collaborate with hotel leadership to set clear objectives and standards.

Skills

Sales experience

Client relations

Interpersonal skills

Communication

Presentation skills

Conflict resolution

Multi-tasking

Customer service

Time management

Education

Secondary school diploma

Tools

MS Office

Job description

We are looking for a Sales Catering Manager to fill a 12 month maternity leave role who will contribute to the overall success of Coast Calgary University Area Hotel by APA by providing superior customer service and selling products and/or services that maximize hotel revenues as identified in the hotel's strategic plan. This role will primarily focus on social, local and other catering business opportunities, and work closely with clients to ensure that events are executed smoothly and in accordance with all client expectations and specifications. This role is also eligible for a sales incentive plan.

What you'll do:

• Acts as the key point of contact with clients, facilitating and fostering strong working relationships ensuring all event details such as menus, room set-up, audio-visual and other needs will exceed client expectations
• Develops new and existing social, local and other catering accounts through outside sales calls, phone prospecting and referrals ensuring all revenue goals are achieved or exceeded
• Analyzes local market trends and competitor activity to recommend strategies that will improve market share
• Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records
• Participates in site inspections, client appointments, client events as needed to broaden market share
• Follows up on internal/external inquiries related to the catering sales function
• Works with the hotel's leadership team to establish and communicate clear objectives, targets, and operational quality standards for the team
• Is visible and accessible, providing open access for leaders and ambassadors to build rapport, discuss issues and resolve concerns
• Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary
• Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences
• Resolves issues and identifies when to expand
• Maintains health and safety standards and complies with all regulations
• Other duties as required

What you bring:

• Secondary school diploma
• 4 years of related experience, preferably hotel, with at least 2 years in a sales or client facing role
• Advanced level in the use of MS Office
• Professional appearance and attitude
• Excellent interpersonal skills to develop and maintain relationships with new and long-standing clients
• Excellent customer service, phone manner, communication, presentation and conflict resolution skills
• Proven ability to sell, develop solid working relationships and meet set sales/performance targets
• Ability to multi-task and meet multiple deadlines
• Experience dealing with fast-paced customer service-oriented environments
• Demonstrated knowledge of the local area and target customer market segments
• Exemplifies Coast's core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends and holidays