Seasonal Sales Associate

Roots; Richmond; Hybrid; CAD 20,664,000 - 26,174,000; Part time

Job summary

Roots in Richmond, BC is hiring a Seasonal Sales Associate to deliver exceptional customer service and build lasting relationships by January 2027. You will handle POS, replenishment, price markdowns, and maintain appealing product displays while upholding store standards.

This role emphasizes a positive, friendly, and proactive attitude, with the goal of developing customers for life and contributing to overall store success.

Qualifications

• Retail experience, ideally in apparel.
• Ability to develop relationships with customers.
• Understanding of retail operations: store standards, cash handling, merch presentation.
• Self-starter with good judgment.
• Excellent presentation in retail settings.
• Upbeat, optimistic, friendly demeanor.
• Ability to understand customer needs.
• Ability to gain buy-in for ideas, decisions, actions, products, or services.

Responsibilities

• Display a customer-first attitude to build and maintain loyalty.
• Resolve customer issues promptly and positively at store level.
• Be a team player contributing to store success.
• Perform POS transactions and merchandising tasks (receiving shipments, replenishment, price markdowns, fitting room upkeep).
• Stay current on product and service updates.
• Keep the store visually appealing per company standards (presentation, replenishment, housekeeping, displays).
• Follow Loss Prevention policies.

Skills

Retail experience

Customer relationships

Cash handling

Merchandise presentation

Positive attitude

Communication

Team player

Customer needs understanding

Job description

NATURE & SCOPE:

We are currently hiring for a Seasonal Sales Associate to work by the end of January, 2027. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values.The main objective of this position is to provide exceptional service to customers and build relationships with them.The goal is to develop customers for life.

WHAT WE’RE LOOKING FOR?

To be successful, you’ll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.