Sales Associate

Roots; Burlington; Hybrid; CAD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Employee discount

Career growth opportunities

Job summary

Roots in Burlington, ON is seeking a Sales Associate to deliver exceptional service and develop lasting customer relationships. You will handle POS transactions, merchandising, and upkeep while upholding Roots brand standards.

The ideal candidate is a self-starter, upbeat, and capable of understanding customer needs with experience in apparel retail and a passion for Roots culture.

Qualifications

• Experience in apparel retail is preferred.
• Ability to develop relationships with customers.
• Understanding of store operations: cleanliness, cash handling, and merchandising.
• Self-starter with good judgment and strong presentation skills.

Responsibilities

• Display a customer-first attitude to build loyalty.
• Resolve customer issues promptly and positively at store level.
• Be a team player and contribute to the store's success.
• Perform POS transactions and merchandising tasks such as receiving shipments, replenishment, price markdowns, and fitting room upkeep.
• Stay current on product and service updates.

Skills

Retail experience

Customer relationships

Cash handling

Merchandise presentation

Communication

Job description

Job Description

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE'RE LOOKING FOR?

To be successful, you'll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company's future by:

• Display a "customer comes first" attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores' success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS?

Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to 'spread their roots'

We'd like to thank everyone who applies, but we can only contact applicants who are most qualified.