Sales Assistant

Sunrise Senior Living; North Vancouver; On-site; CAD 33,000 - 43,000; Full time

Job summary

Sunrise Senior Living is seeking a Sales Assistant to support occupancy growth and deliver a seamless move-in experience for new residents in Canada. You will manage prospect data in the CRM, coordinate appointments and follow-ups, and prepare resident files in accordance with Sunrise guidelines.

The role involves guiding new residents through move-in paperwork, conducting orientation, and ensuring smooth communications with families and internal teams while upholding confidentiality and safety

Qualifications

• Maintain and update the CRM lead tracking system with accurate prospect information.
• Coordinate appointments, follow-up and required reports to support sales goals.
• Prepare resident administrative files in compliance with Sunrise requirements.
• Manage move-in paperwork, assessments and agreement signing.

Responsibilities

• Conduct resident orientation and review Welcome Packet on move-in day.
• Coordinate suite readiness with Maintenance.
• Communicate with families, physicians and internal teams to ensure documentation is complete.
• Facilitate Founders Club benefits (as applicable).
• Maintain confidentiality and follow OSHA and safety standards.

Skills

CRM proficiency

Sales support

Customer service

Administrative support

Job description

About Sunrise Senior Living

Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada.

The Sales Assistant supports the Sales & Marketing team in achieving occupancy and revenue goals while delivering a seamless and welcoming move-in experience. This role plays a key part in managing prospect data, coordinating move-in documentation and ensuring each new resident’s transition to Sunrise is smooth, organized and aligned with our shared values. What You’ll Do:

• Maintain and update the CRM lead tracking system with accurate prospect information
• Support sales goals by coordinating appointments, follow-up and required reports
• Prepare resident administrative files in compliance with Sunrise and state requirements
• Manage the move-in process, including paperwork, assessments and agreement signing
• Conduct resident orientation and review Welcome Packet on move-in day
• Coordinate suite readiness with Maintenance
• Communicate with families, physicians and internal teams to ensure all documentation is complete
• Facilitate Founders Club benefits (as applicable)
• Maintain confidentiality and follow OSHA and safety standards

Sales Assistant – Support Occupancy Growth and Deliver a Seamless Move-In Experience Sales Assistant | Sales Support | Customer Service | CRM | Senior Living | Administrative Support

Pay Range:

24.80 - 31.00

_ Employment Information _

This position is subject to applicable provincial employment standards.

Equal Opportunity Employer

Sunrise Senior Living is committed to providing equal employment opportunities across Canada.