Sales and Service Administrator

Wajax; Calgary; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Health and dental benefits

Employee discounts

Pension plan

Job summary

Wajax in Calgary, Alberta is seeking a detail-oriented administrator to manage high-volume sales orders from receipt to delivery. You will work with sales and production to ensure on-time delivery, accuracy of invoicing, and documentation across departments.

The role emphasizes collaboration with engineering, vendors and customers, with focus on meeting financial targets and providing strong customer service.

Qualifications

• High School diploma; business-related field preferred
• 3-4 years of work experience in a similar role or related field
• Experience processing high-volume product sales orders and coordinating delivery
• Strong communication and collaboration with sales, production, engineering and customers

Responsibilities

• Coordinate processing of sales orders from receipt to delivery
• Review product sales and customer requirements with sales/production teams
• Provide timely financial and technical project status reports
• Collaborate with production team to meet financial targets and customer service goals
• Coordinate documentation with engineering, vendors and customers
• Assist project managers and sales teams as required
• Report on product delivery status and unit movements
• Ensure correct application of discounts and warranty structures

Education

High School

Diploma in Business or related field

Job description

The Opportunity

Plays an integral role in the retail sales process. Responsible for the efficient processing of high volume product sales orders from point of order reception to product delivery. Ensures all sales orders meet and/or exceed customer expectations

The Role

• Works closely with sales representatives and/or production team to review product sales and customer requirements; plans for the overall timely processing of sales orders including product purchase, management of product delivery, and communication of sales orders to vendor and other departments through proper documentation of requirements.
• Works with production team to provide timely financial and technical project status reports including final project profit summary reports
• Collaborates with other team members in the production team to meet and/or exceed financial targets as well as provide a high level of customer service and support.
• Works effectively with other employees in the organization to support both internal and external customers
• Administers customer and supplier invoices including preparation, communicating, and tracking for the production department
• Provides support to project managers and sales teams as required.
• Coordinates any necessary documentation including drawing approvals with engineering, vendors, and customers.
• Coordinates all aspects of product delivery
• Accurate reporting of rented, sold or returned units
• Understand and ensure discount and warranty structure is applied accurately

The Candidate

• Education: High School; Diploma in Business or related field
• Work Experience: 3-4 years
• Knowledge: experience in similar position or related field

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights Include

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.