Inside Sales Representative- Industrial Components

Wajax; Dartmouth; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive health and dental benefits

Wajax-led e-learning and product training

Exclusive discounts with manufacturers

Recognition program with rewards

Award-winning health and wellness program

Job summary

A leading industrial solutions provider in Dartmouth, Nova Scotia, seeks a customer service professional to enhance customer satisfaction through sales and exceptional service. The candidate will develop client information using CRM systems and manage existing customer relationships. Ideal candidates possess relevant technical education and effective communication skills. Wajax offers competitive pay, comprehensive benefits, and unique perks to ensure a fulfilling work environment.

Qualifications

• Technical, electromechanical, or post-secondary diploma related to the industrial field or equivalent experience.
• Knowledge of mechanical power transmission, hydraulics and/or pneumatics, industrial components.
• Working knowledge of Microsoft Office and CRM systems.

Responsibilities

• Develop and maintain confidential client information utilizing CRM software.
• Manage customer satisfaction and deliver excellent service.
• Generate new and repeat sales through effective communication.

Job description

The Opportunity

Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer’s buying experience.

Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.

The Role

• Develop and maintain confidential client information utilizing Wajax’s CRM software.
• Manage customer satisfaction with all existing customers by delivering the utmost in customer service.
• Generate new and repeat sales by providing product and pricing information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Recommend alternative products based on cost, availability, or specifications.
• Increase sales and average order size by means of cross‑selling, up‑selling, add‑on sales, and offering promotional sales items.
• Prepare customer presentations, tenders, RFQs and project quotations for After‑Market Sales Reps as required.
• Attend site visits and customer presentations with After‑Market Sales Rep as required.
• Respond to customers via phone, fax or email for quotes, purchases, etc. in a timely manner after hours on call rotation.

The Candidate

• Technical, electromechanical, or post‑secondary diploma related to the industrial field or equivalent experience.
• Knowledge of mechanical power transmission, hydraulics and/or pneumatics, industrial components.
• Working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint) and CRM (Salesforce preferred), with completion of ongoing product training.
• Responsible and adaptable.
• Problem‑solving skills.
• Results‑oriented and willing to always offer superior service.
• Demonstrated skills in planning and organization of work.
• Good team spirit.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast‑to‑coast. We work in an extensive range of industries and core sectors of the Canadian economy, including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, and some unique additional “perks.”

Highlights Include

• Competitive health and dental benefits with no waiting period for eligibility (100% employer‑paid premiums), plus a health spending account.
• Wajax‑led e‑learning and product training through industry‑leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perko‑polis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Award‑winning health and wellness program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal‑opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre‑screening.

Together we get more done.