Service Administrator

Wajax; Mount Pearl; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Training & development

Employee discounts

Job summary

Wajax in Mount Pearl, NL, is seeking a Service Administration role to develop and manage service operations for truck, motor coach, industrial, marine, and generator projects. You will handle customer inquiries in person, on the phone, and by email, ensuring timely responses and accurate purchase orders.

Responsibilities include opening/closing work orders, scheduling technicians, entering timecards, and administering warranties.

Qualifications

• 2+ years related experience in service administration, parts, supply chain or product support operations in an office setting.
• Knowledge of Heavy Equipment, truck, coach, generators and marine industry is an asset.
• Proficient in computers with knowledge of ERP systems, Outlook, Word, Excel and PowerPoint.

Responsibilities

• Administration duties for Service Department: looking after truck, motor coach, industrial, marine, generator related service.
• Customer relations top priority, in person, on phone, email etc.
• Issuing/receiving of purchase orders for service department.
• Opening and closing of workorders, scheduling of work for technicians.
• Timecard entry
• Warranty administration

Skills

ERP systems

Outlook

Word

Excel

PowerPoint

Heavy equipment knowledge

Customer relations

Time management

Tools

ERP systems

Job description

Accountable/responsible for the development of service administration and billing for both internal & external customers. Field and respond to customer inquiries.

The Role

• Administration duties for Service Department: looking after truck, motor coach, industrial, marine, generator related service
• Customer relations top priority, in person, on phone, email etc.
• Issuing/receiving of purchase orders for service department.
• Opening and closing of workorders, scheduling of work for technicians
• Timecard entry
• Warranty administration

The Candidate

• Work Experience:2 plus years related experience in service administration, parts, supply chain or product support operations in an office setting.
• Knowledge of Heavy Equipment, truck, coach, generators and Marine industry is an asset.
• Proficient in computers with knowledge of ERP systems, outlook, word, excel and powerpoint
• Person with parts department knowledge of heavy equipment, truck, coach, marine, industrial or generator may be considered.
• Basic understanding of business principles; WIP, sales tracking, etc..
• Strong multi-tasking skills and time management abilities in a fast-paced environment.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast.We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few.Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.