Parts Representative

Wajax Corporation; London; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Learning and development

Employee discounts

Pension plan

Wellness program

Job summary

Wajax Corporation is seeking a Parts & Service Clerk to provide exceptional customer service and support for service and parts sales across the market. The role involves front counter work, order desk, warehouse coordination, and administrative duties to back the Service Department.

You will build strong customer relationships, quote prices, process purchases, returns and warranties, and ensure accurate documentation. A valid driver’s license is required, and prior parts experience is preferred.

Qualifications

• Previous parts experience required.
• Good written and verbal communication skills.
• Proficient with computers and basic software.
• Valid driver’s license required.

Responsibilities

• Greet customers and handle inquiries, quote prices, and sell parts.
• Process documentation for purchases, returns, warranties, and other work.
• Answer customers in person, by phone, or electronically with strong service and salesmanship.
• Assist warehouse with shipping and material handling as needed.
• Lookup and bill parts to work orders and review for accuracy.

Skills

Parts experience

Customer service

Communication skills

Driver's license

Tools

ERP system

Job description

As a key member of the Wajax team the Parts & Service Clerk is responsible for providing a high level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties.

The Role

• Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes and selling parts.
• Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.
• Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.
• Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods.
• Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.
• Picks stock for customers as required; receives and inputs stock using electronic systems.
• Produces accurate, timely and efficient documentation of all transactions within the parts team.
• Daily shipping & receiving
• Handle emergency orders
• Stock orders
• Inter branch transfers
• Service-Processing and issuing various invoices, purchase orders and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities.

The Candidate

• Previous parts experience and asset.
• Functional written and verbal communication skills.
• Computer knowledge
• Proven ability to work effectively with others.
• A valid Driver's License.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks.

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

Compensation

Base pay $55,000-$75,000 per annum. Pay may vary based on skills, expertise, and performance, and is a component of the total rewards package.

This is a current replacement vacancy.

Wajax does not use AI powered recruitment processes.

As a condition of employment, final candidates will be subject to pre-screening.