Sales and Rental Associate

Long & McQuade Limited; Vancouver; On-site; CAD 39,000 - 52,000; Full time

Job summary

Long & McQuade Limited is seeking a team member for the Brass, Woodwinds and Orchestral Strings department. The role involves helping customers through selling and renting instruments, defining customer needs, and matching them with products and services.

You will demonstrate products, answer calls, follow up on orders, and maintain product knowledge. The position requires a musician who can work weekdays, weeknights, and weekends, with a strong work ethic and energy in a fast-paced retail

Qualifications

• Must be a musician who plays at least one instrument.
• Able to work weekdays, weeknights and weekends.
• Good organizational skills and attention to detail.
• Previous experience in retail or sales is an asset.

Responsibilities

• Help customers through selling and renting musical instruments and gear.
• Define individual needs of customers and match with products and services.
• Demonstrate recommended products and explain features and benefits.
• Answer telephone calls professionally.
• Follow up on product orders with customers and suppliers.
• Troubleshoot and solve problems using common sense with customers.
• Maintain up-to-date knowledge of products, policies, and procedures.
• Attend weekly staff meetings and training sessions.
• Merchandise store to create an inviting environment for customers.
• Participate in store maintenance and warehouse duties.

Skills

Musician

Retail sales

Strong work ethic

Customer service

Organizational skills

Job description

Department
Brass, Woodwinds and Orchestral Strings

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to lift and carry large boxes
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset

Long & McQuade is committed to long-term hires and does not offer seasonal positions for this role