Sales and Benefits Specialist - WFH

HMG Careers; West Kelowna; Remote; CAD 91,000 - 140,000; Full time

Job summary

Tru Cooperative Bank is seeking a Business Technology Analyst in Canada to deliver technical support for applications, databases and enterprise systems. You will install, configure and maintain client systems, troubleshoot issues, and document IT processes while traveling to bank locations as required.

The role requires a 2-year college diploma, 3 years IT service desk experience, and an MCSA certification within the first month. Excellent communication and teamwork are essential.

Qualifications

• 2-year college diploma in Computer Science/Information Technology required
• MCSA certification within first month of employment required
• 3 years IT experience including service desk
• Excellent verbal and written communication
• Analytical and logical problem solving with high technical aptitude
• Good team player with positive attitude
• Experience with Windows 11 and Active Directory
• Familiar with Office 365, SharePoint Online, Teams, OneDrive, and Entra ID

Responsibilities

• Provide technical support to staff for applications, telecoms, databases and enterprise systems
• Install, configure and deploy client systems, workstations and printers to standards
• Perform daily operational routines to optimize hardware and software use
• Develop and maintain documentation for IT processes and procedures
• Support technology group at all levels and travel to Tru Cooperative Bank locations as needed

Job description

Instructional technology specialist • kelowna bc

CA$91,000.00–CA$140,000.00 yearly Full-time

We are currently seeking a Business Technology Analyst to join our team.

The Business Technology Analyst provides technical support, guidance, advice and assistance to internal customers of applications, telecommunications, databases, and related enterprise computing systems. This role supports the effective and continued operation of systems and applications, involving troubleshooting, desktop installs, maintenance, and software support.

Here’s what would be included as a part of your typical day

• Technical Support: Provides support to staff by troubleshooting, problem solving and escalating when appropriate. Maintains liaison with vendor contacts as well as branch technical representatives in the event of system failure or required escalation.
• Installation & Configuration: Carries out setup, maintenance and deployment of client systems, workstations, telecom equipment, printers and related software to department standards
• Operational Procedures Carries out daily operational routines to optimize hardware and software use. Provides support to all levels within the technology group, ensuring compliance within the framework of policies and standards
• Documentation: Develops, maintains, and documents installation and configuration of IT processes and procedures. Ensures documentation is reviewed on a regular basis and updated as required.
• Team Support: Provides support to all levels within the technology group, ensuring compliance within the framework of policies and standards. This role maybe required to work non-standard or additional hour, including on-call and available to travel to various Tru Cooperative Bank business locations, when required.

Required Skills, Experience & Qualifications

• College, Trade or Tech School Diploma (2 years) in Computer Science/Information Technology required
• Other Certifications, Designations or Licenses - Obtain technical certification (. MCSA) within first of employment required
• 3 years related IT experience, including a service desk function, or an equivalent combination of education and experience required
• Effective verbal and written communication skills
• Analytical and logical thinking / problem solving with high technical aptitude
• Good team player with a positive attitude
• Background in Windows 11 and Microsoft Active Directory
• Solid knowledge of the concepts, theories, practices and techniques of the information technology field, including emphasis on technical service in a call center or help desk environment
• Familiar with Office 365, Microsoft 365 Administration, SharePoint Online, Microsoft Teams, OneDrive for Business and Microsoft Entra ID (Azure ID)
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.