Remote Consumer Insights Participant

gl; Kelowna; Remote; CAD 55,000 - 75,000; Full time

Job summary

Responsibilities include installing and configuring systems, maintaining operations, documenting procedures and supporting all technology group levels. On-call and travel to various Tru Cooperative Bank locations may be required.

Qualifications

• Diploma in Computer Science/IT required (2 years).
• MCSA or equivalent certification to be obtained within first months of employment.
• 3 years IT experience including service desk is required.
• Strong verbal and written communication skills.
• Analytical, responsible, and team-oriented with IT aptitude.

Responsibilities

• Provide technical support to internal customers for applications, telecoms, databases and enterprise computing systems.
• Install, configure and maintain client systems and related software per standards.
• Perform daily operational routines and ensure compliance with policies and standards.
• Document IT processes, installation procedures and configurations for ongoing maintenance.
• Travel to Tru Cooperative Bank locations as needed and support after hours or on-call work.

Skills

Technical support

Problem solving

Team player

Communication

Windows 11

Active Directory

Office 365

Education

College/Trade/Tech Diploma in IT

Tools

MCSA

SharePoint Online

Microsoft Teams

OneDrive for Business

Entra ID (Azure AD)

Job description

We are currently seeking a Business Technology Analyst to join our team.

The Business Technology Analyst provides technical support, guidance, advice and assistance to internal customers of applications, telecommunications, databases, and related enterprise computing systems. This role supports the effective and continued operation of systems and applications, involving troubleshooting, desktop installs, maintenance, and software support.

Here’s what would be included as a part of your typical day

• Technical Support: Provides support to staff by troubleshooting, problem solving and escalating when appropriate. Maintains liaison with vendor contacts as well as branch technical representatives in the event of system failure or required escalation.
• Installation & Configuration: Carries out setup, maintenance and deployment of client systems, workstations, telecom equipment, printers and related software to department standards.
• Operational Procedures: Carries out daily operational routines to optimize hardware and software use. Provides support to all levels within the technology group, ensuring compliance within the framework of policies and standards.
• Documentation: Develops, maintains, and documents installation and configuration of IT processes and procedures. Ensures documentation is reviewed on a regular basis and updated as required.
• Team Support: Provides support to all levels within the technology group, ensuring compliance within the framework of policies and standards. This role may be required to work non-standard or additional hour, including on-call and available to travel to various Tru Cooperative Bank business locations, when required.

Required Skills, Experience & Qualifications

• College, Trade or Tech School Diploma (2 years) in Computer Science/Information Technology required
• Other Certifications, Designations or Licenses - Obtain technical certification (. MCSA) within first of employment required
• 3 years related IT experience, including a service desk function, or an equivalent combination of education and experience required
• Effective verbal and written communication skills
• Analytical and logical thinking / problem solving with high technical aptitude
• Good team player with a positive attitude
• Background in Windows 11 and Microsoft Active Directory
• Solid knowledge of the concepts, theories, practices and techniques of the information technology field, including emphasis on technical service in a call center or help desk environment
• Familiar with Office 365, Microsoft 365 Administration, SharePoint Online, Microsoft Teams, OneDrive for Business and Microsoft Entra ID (Azure ID)
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.