Sales Administration Manager

Socket.dev; Montreal (administrative region); On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Long-Term Disability Insurance

RRSP benefits

Additional benefits

Job summary

Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., seeks a Sales Administration Manager to support the retail sales team and manage customer programs in Montreal. You will coordinate onboarding, enrollments, and ongoing customer service while collaborating with Marketing, Finance, and Accounting to assure smooth sales operations.

The role requires 3+ years in automotive aftermarket, a DEC in Marketing, and bilingual (French/English) communication.

Qualifications

• DEC or equivalent in Marketing or related field.
• Minimum 3 years in automotive aftermarket industry.
• Valid driver’s license and bilingual (French/English).
• Proficient with MS Office and CRM awareness (Salesforce a plus).
• Strong leadership and customer-focused approach.

Responsibilities

• Serve as the primary contact for professional customer programs and onboarding of new accounts.
• Coordinate registrations, validate enrollment forms, and provide ongoing support.
• Act as liaison between Sales, Sales Support, and Communications teams.
• Manage volume discounts, customer contracts, accruals, rebates, and renewals.
• Develop and monitor KPIs related to sales activities and Salesforce usage.
• Maintain customer classifications in internal systems and prepare commissions reports monthly/quarterly.
• Build customer profiles with services, employees, and operating systems.
• Coordinate internal/external sales and training events per the corporate calendar.

Skills

Bilingual French-English

Leadership

Strong initiative

Organized

Prioritization

Customer-focused

Pressure tolerance

Education

DEC in Marketing

Tools

Microsoft Office

Job description

About us:

Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under theParts City Auto Parts and O’Reilly Auto Parts banners.

TheSales Administration Manageris responsible for supporting the retail sales team with professional customer programs, customer agreements, and sales performance reporting. This role works closely with the Marketing, Finance, and Accounting departments to ensure the efficient administration of sales activities and programs.

Key Responsibilities

• Serve as the primary point of contact for professional customer programs, providing support to the sales team and professional repair shops. Coordinate the onboarding of new accounts, process registrations, validate enrollment forms, and provide ongoing customer service.
• Act as the administrative liaison between the Sales Department and other departments, particularly the Sales Support Manager and the Communications Manager.
• Manage the administration of volume discount agreements and customer contracts in collaboration with the Accounting Department, including accruals, monitoring, annual rebate payments, and contract renewals.
• Develop, maintain, and update key performance indicators (KPIs) related to sales activities, major accounts, and Salesforce.
• Maintain and manage customer classifications within the company's internal systems.
• Prepare monthly and quarterly commission reports for Territory Sales Managers (TSMs) and coordinate commission payments with the Payroll Department.
• Build and maintain customer profiles, including services offered, number of employees, operating systems, and other relevant business information.
• Coordinate internal and external sales and training activities according to the corporate calendar (e.g., supplier clinics, AVAD training sessions, CAR consumer promotions).
• Manage the communication and distribution of sales tools and materials.
• Administer the Salesforce CRM platform, including user training, access management, customer support, and ongoing communication with the system administrator in Springfield.
• Manage the Spectrio digital showroom platform, including user training, access management, customer support, and corporate content administration in collaboration with the Marketing Department.
• Ensure the ongoing maintenance of all sales administration activities within the EAGLE system.

Qualifications

• College diploma (DEC) in Marketing or an equivalent combination of education and experience.
• Minimum of 3 years of experience in the automotive aftermarket industry.
• Valid driver's license.
• Bilingual in French and English (spoken and written).
• Proficiency in Microsoft Office.
• Strong initiative, enthusiasm, sound judgment, and customer-focused approach.
• Demonstrated leadership skills.
• Self-motivated, organized, and able to prioritize multiple responsibilities effectively.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to adjust work schedules based on business and customer needs.

What Sets Us Apart

Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization.

• Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways.
• Career growth opportunities through our Promote from Within philosophy.
• Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits.
• Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals.

OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS:

We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do.

Note: Vast Auto Distribution doesn’t use AI for job screening purposes