SaaS Technical Support Engineer — Grow with Product

Customer.io; Canada; Presencial; CAD 89.000 - 109.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity grant

Remote stipend

Parental leave

Unlimited PTO

Dev budget

Health insurance

Descripción de la vacante

Customer.io is hiring a Technical Support Engineer to join our Canada-based team. You will triage tickets, resolve technical questions, and help customers get up and running with our platform.

You'll collaborate with Product and Customer Success, communicate effectively in writing, and grow with a fast-paced SaaS company that values customer outcomes and continuous improvement. You'll engage with customers across email and live chat, document solutions, and contribute to process improvements.

Formación

• Minimum experience in a technical support or customer-facing role.
• Experience communicating technical tasks primarily via email or chat.
• Excellent written and verbal communication and empathy with customers.
• Ability to triage tickets and collaborate with Product and Success teams.

Responsabilidades

• Triage diverse support tickets and illuminate customer issues.
• Help customers get up and running with the product and diagnose tricky scenarios.
• Communicate clearly in writing and through live channels when needed.
• Collaborate with Product and Customer Success teams to drive improvements.

Conocimientos

Technical support experience

Written communication

Self-starter

Team collaboration

Willingness to learn

Problem-solving

Herramientas

Zendesk

Linear

Zapier

Notion

Slack

Zoom

Descripción del empleo

Customer.io is hiring a Technical Support Engineer to join our Canada-based team. You will triage tickets, resolve technical questions, and help customers get up and running with our platform.

You'll collaborate with Product and Customer Success, communicate effectively in writing, and grow with a fast-paced SaaS company that values customer outcomes and continuous improvement. You'll engage with customers across email and live chat, document solutions, and contribute to process improvements.