Technical Support Specialist - Customer Success Pro

ServiceTitan; British Columbia; On-site; CAD 27,000 - 37,000; Full time

Benefits offered by this job

Flexible time off

Bonusly recognition

Comprehensive benefits (medical, etc.)

Parental leave and adoption support

Adoption reimbursement

Job summary

ServiceTitan in Canada is seeking a Customer Support Advocate to be the first point of contact for customers using our software via phone, chat, email, and screen sharing. You’ll learn the product, craft workflows, and prevent escalations through thoughtful problem-solving.

Join a human-centered team that values empathy, clarity, and rapid learning. The role offers flexible onboarding, comprehensive benefits, and opportunities for internal transfers as you grow your career with ServiceTitan.

Qualifications

• Bachelor’s degree preferred or equivalent experience in technical support.
• An efficient, effective, and resourceful problem-solver with strong critical thinking skills, and troubleshooting abilities.
• Excellent people skills: empathetic, patient, confident, good-humored, and able to interact with a broad spectrum of personality types.

Responsibilities

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows that best meet customer needs.
• Prevent escalations and de-escalate customers by leveraging support tools and resources to resolve cases.
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve issues with high quality and speed.

Skills

Technical support

Customer service

Problem solving

Communication

Team player

Adaptability

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Internal chatbot

Screen sharing

Job description

ServiceTitan in Canada is seeking a Customer Support Advocate to be the first point of contact for customers using our software via phone, chat, email, and screen sharing. You’ll learn the product, craft workflows, and prevent escalations through thoughtful problem-solving.

Join a human-centered team that values empathy, clarity, and rapid learning. The role offers flexible onboarding, comprehensive benefits, and opportunities for internal transfers as you grow your career with ServiceTitan.