SaaS Implementation Trainer & Enablement Specialist

EWS Group; Markham; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

EWS Group in Markham, Ontario is seeking an Implementation Trainer to deliver live virtual and on-site software training for SpaSoft customers across multiple time zones. You will guide configuration, go-live support, and create enablement content.

The role requires 2+ years in software training or education, strong presentation skills, and willingness to travel internationally. Some remote engagements are possible with on-site attendance as needed.

Qualifications

• 2+ years of experience in software training, enablement, implementation, or customer education.
• Proven ability to self-manage projects, prioritize effectively, and deliver results with minimal supervision.
• Strong problem-solving mindset with comfort navigating ambiguity and evolving requirements.

Responsibilities

• Deliver live virtual and on-site software training for SpaSoft customers across multiple time zones.
• Lead application consultation and system configuration to align with customer needs.
• Provide go-live support and ensure smooth system adoption, including extended hours when required.

Skills

Project management

Public speaking

Instructional design

Customer training

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Outlook

Teams

Excel

PowerPoint

Job description

EWS Group in Markham, Ontario is seeking an Implementation Trainer to deliver live virtual and on-site software training for SpaSoft customers across multiple time zones. You will guide configuration, go-live support, and create enablement content.

The role requires 2+ years in software training or education, strong presentation skills, and willingness to travel internationally. Some remote engagements are possible with on-site attendance as needed.