Route Supervisor & Customer Service Manager

Vestis Corporation; London; On-site; CAD 62,000 - 72,000; Full time

Benefits offered by this job

Job stability

Competitive pay

Great benefits

Ongoing training and mentoring

Team collaboration

Promotes from within

Job summary

Canadian Linen and Uniform Services Company invites applications for a Route Manager/Customer Service Manager. You will supervise drivers on assigned routes, develop productivity strategies, and train staff in safety and operations.

Ideal candidates have 2+ years in customer service or management and a valid driver's license. The role emphasizes leadership, problem solving, and strong communication to maintain service excellence across routes.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Valid driver's license with clean record.
• 2+ years in Customer Service, Account Management, Delivery Driving or Sales.
• 2+ years in management, including training and development.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to lift up to 50 lbs regularly.
• Customer-focused and detail-oriented.
• Excellent communication and interpersonal skills.
• Strong time management and problem-solving abilities.

Responsibilities

• Direct, supervise and manage drivers and routes.
• Develop strategies to optimize route productivity.
• Train new employees in equipment use, safety and driving hazards.
• Provide employee supervision and problem solving.
• Ride with drivers to detect errors and service issues.
• Investigate causes of customer complaints and resolve.
• Research, analyze, design and implement routes.
• Design and implement safety policies and procedures.
• Maintain high employee and customer retention through communication.
• Create management-level reports and presentations.
• Perform other duties as assigned.

Skills

Customer service

Management

Training

Microsoft Office

Communication

Time management

Problem solving

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Canadian Linen and Uniform Services Company invites applications for a Route Manager/Customer Service Manager. You will supervise drivers on assigned routes, develop productivity strategies, and train staff in safety and operations.

Ideal candidates have 2+ years in customer service or management and a valid driver's license. The role emphasizes leadership, problem solving, and strong communication to maintain service excellence across routes.