Territory Manager

Canadian Linen & Uniform Services; London; On-site; CAD 62,000 - 72,000; Full time

Benefits offered by this job

Job stability

Competitive pay

Great benefits

Ongoing training and mentoring

Team collaboration

Promotes from within

Job summary

Canadian Linen and Uniform Services Company invites applications for a Route Manager/Customer Service Manager. You will supervise drivers on assigned routes, develop productivity strategies, and train staff in safety and operations.

Ideal candidates have 2+ years in customer service or management and a valid driver's license. The role emphasizes leadership, problem solving, and strong communication to maintain service excellence across routes.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Valid driver's license with clean record.
• 2+ years in Customer Service, Account Management, Delivery Driving or Sales.
• 2+ years in management, including training and development.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to lift up to 50 lbs regularly.
• Customer-focused and detail-oriented.
• Excellent communication and interpersonal skills.
• Strong time management and problem-solving abilities.

Responsibilities

• Direct, supervise and manage drivers and routes.
• Develop strategies to optimize route productivity.
• Train new employees in equipment use, safety and driving hazards.
• Provide employee supervision and problem solving.
• Ride with drivers to detect errors and service issues.
• Investigate causes of customer complaints and resolve.
• Research, analyze, design and implement routes.
• Design and implement safety policies and procedures.
• Maintain high employee and customer retention through communication.
• Create management-level reports and presentations.
• Perform other duties as assigned.

Skills

Customer service

Management

Training

Microsoft Office

Communication

Time management

Problem solving

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Career opportunity

Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes.
The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.

What you’ll do:

• Direct, supervise and manage drivers and assigned routes;
• Develop strategies to optimize route productivity;
• Train new employees in use of equipment, safety and driving hazards;
• Provide employee supervision and problem solving;
• Ride with drivers to detect errors in driving the vehicle or servicing accounts;
• Direct research into causes of customer complaints;
• Assist in researching, analyzing, designing and implementing routes;
• Design and implement safety policies and procedures;
• Maintain employee and customer retention rate through active communication and problem-solving efforts;
• Create presentations and other management-level reports;
• Performs other duties as assigned or requested.

We are looking for individuals who are:

• Bachelor's degree is preferred but equivalent experience will be considered;
• Valid driver's license with clean driving record (we require a Driver’s abstract);
• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
• 2+ years of management experience (including training and development);
• Working knowledge of Microsoft Office (Outlook, Word and Excel);
• Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis;
• Customer-focused and detailed oriented;
• Excellent communication and interpersonal skills;
• Excellent time management and problem-solving skills.

What’s in it for you:

• Job stability: Canadian Linen has been employing people for over 100 years in Canada
• Competitive pay rate
• Great benefits and employee assistance program
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Consistently growing company that promotes from within

Compensation

The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $62,000-$72,000 per year depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.