Room Service Server

Go2hr; Victoria; On-site; AUD 25,000 - 36,000; Part time

Benefits offered by this job

Free meal per shift

Comprehensive benefits (based on hours

Union pension plan

Employee discount

Job summary

Vista 18 and Chateau Victoria Hotel & Suites in Victoria, BC, is seeking a food and beverage support team member for a part‑time role with AM/PM shifts, including weekends and holidays. Entry into the F&B realm with strong customer service is expected as you support guest rooms, suites, and events.

The position offers flexible scheduling, opportunities to pick up additional shifts, and a chance to grow within a hospitality team known for guest satisfaction. Prior F&B experience is beneficial.

Qualifications

• Must have Serving It Right certification.
• Exceptional customer service skills and professionalism with a positive personality and high energy.
• Proven communication skills and ability to work well in a team and take direction.
• Proven ability to multitask and work well under pressure.
• Previous food and beverage experience is a plus.

Responsibilities

• Set up, deliver and retrieve all food and beverage orders to guest rooms, hospitality suites and meeting rooms with quality service.
• Answer calls to take reservations and process room service orders.
• Support the food and beverage team; retrieve supplies and buss tables to ensure smooth service.
• Prepare meeting rooms and hospitality suites, arrange setup and catering supplies as requested.
• Follow established procedures and policies in task execution.

Skills

Exceptional customer service

Communication skills

Teamwork

Multitasking

High energy

Education

Serving It Right certification

Job description

• Open to International applicants with valid Canadian Work permits: Yes

Acting as an ambassador of Vista 18 and Chateau Victoria Hotel & Suites, this food and beverage support role will have flexibility in their availability with a natural customer service ability. This position is a great entry into the food and beverage realm. Shift’s can include AM and PM shifts and will include weekends and holidays.

We are currently looking to fill two to three shifts a week that are approximately five hours a day. Shifts would typically be Monday + Tuesday morning and there may occasionally be opportunities to pick up extra shifts.

Responsibilities & Qualifications

Responsibilities & Duties:

Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms, hospitality suites and meeting rooms while ensuring quality service and guest satisfaction.
Answer incoming telephone calls to take restaurant reservations, requests, inquiries and to receive and process room service orders.
Provide constant support to the whole food and beverage team. Retrieves supplies, bussing tables and ensuring a smooth service in the restaurant.
Thorough & detailed preparation of meeting rooms and hospitality suites including table and chair set up, catering supplies, and other specified requests.
Follow established procedures and policies when completing tasks.

Qualifications:

Serving it Right certification or equivalent
Must possess exceptional customer service skills and professionalism along with a positive personality and high level of energy
Proven communications skills and ability to work positively in a team environment and respond well to direction
Proven ability to multitask and work well under pressure
Previous food and beverage experience an asset

21.75

Other Perks/Benefits

A free meal per shiftComprehensive benefits package (based on hours worked) including a union pension planRecognition programs - birthday, holidays and work milestone recognitionsEmployee, Friends & Family hotel discountVista 18 and Clive’s Classic Lounge employee discount ~ 50%Other Industry discountsEmployee events ~ Holiday and employee appreciation celebrationsLearning and development opportunitiesBike storage facilities, onsite parking and discounted bus pass with BC Transit - ProPASS