Room Service Server

Chateau Victoria; Victoria; On-site; CAD 22,000 - 28,000; Part time

Benefits offered by this job

Free meal per shift

Benefits package (hours-based)

Union pension plan

Employee discounts (hotel)

Employee events and recognition

Learning and development opportunities

Bike storage and onsite parking

Job summary

Chateau Victoria Hotel & Suites is seeking a food and beverage support team member in Victoria, BC. The role offers flexible AM/PM shifts, with weekends and holidays included, and two to three shifts per week (about five hours per day).

Benefits include a free meal per shift, a comprehensive benefits package (based on hours), employee discounts on hotel services, and learning opportunities. Prior F&B experience is an asset and a Serving It Right certification is preferred.

Qualifications

• Proven exceptional customer service skills and professionalism.
• Ability to multitask and work well under pressure.
• Proven communications skills and ability to work positively in a team environment.

Responsibilities

• Set up, deliver and retrieve all food and beverage orders to guest rooms, suites and meeting rooms with quality service.
• Answer phone calls to take restaurant reservations and room service orders.
• Provide constant support to the food and beverage team; retrieve supplies and buss tables.
• Prepare meeting rooms and hospitality suites including setup of tables, chairs and catering supplies.
• Follow established procedures and policies when completing tasks.

Skills

Customer service

Energy/enthusiasm

Teamwork

Multitasking

Communication

Job description

Acting as an ambassador of Vista 18 and Chateau Victoria Hotel & Suites, this food and beverage support role will have flexibility in their availability with a natural customer service ability. This position is a great entry into the food and beverage realm. Shift's can include AM and PM shifts and will include weekends and holidays.

We are currently looking to fill two to three shifts a week that are approximately five hours a day. Shifts would typically be Monday + Tuesday morning and there may occasionally be opportunities to pick up extra shifts.

We offer:

• A free meal per shift
• Comprehensive benefits package (based on hours worked) including a union pension plan
• Recognition programs - birthday, holidays and work milestone recognitions
• Employee, Friends & Family hotel discount
• Vista 18 and Clive’s Classic Lounge employee discount ~ 50%
• Other Industry discounts
• Employee events ~ Holiday and employee appreciation celebrations
• Learning and development opportunities
• Bike storage facilities, onsite parking and discounted bus pass with BC Transit - ProPASS

Responsibilities & Duties:

• Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms, hospitality suites and meeting rooms while ensuring quality service and guest satisfaction.
• Answer incoming telephone calls to take restaurant reservations, requests, inquiries and to receive and process room service orders.
• Provide constant support to the whole food and beverage team. Retrieves supplies, bussing tables and ensuring a smooth service in the restaurant.
• Thorough & detailed preparation of meeting rooms and hospitality suites including table and chair set up, catering supplies, and other specified requests.
• Follow established procedures and policies when completing tasks.

Qualifications:

• Serving it Right certification or equivalent
• Must possess exceptional customer service skills and professionalism along with a positive personality and high level of energy
• Proven communications skills and ability to work positively in a team environment and respond well to direction
• Proven ability to multitask and work well under pressure
• Previous food and beverage experience an asset