Team Lead (Reverse)

Metro Supply Chain Group; Mississauga; On-site; CAD 52,000 - 65,000; Full time

Job summary

Metro Supply Chain Group is seeking a dedicated team member for the Returns Operations role in Mississauga, Ontario. The position focuses on end-to-end returns processing, vendor communications, and efficient dispatch coordination to support in-city store returns.

You will oversee daily log maintenance, BOL creation, and strict adherence to safety standards while collaborating with internal teams to optimize the reverse logistics flow. Previous warehouse experience is valued.

Qualifications

• High school or equivalent required.
• Experience in warehouse operations and returns processing preferred.
• Strong communication with internal/external stakeholders.

Responsibilities

• Manage end-to-end returns processes from RMA to freight returns and processing.
• Create BOLs for return orders to vendors.
• Coordinate with hub dispatch for in-city store returns.
• Ensure compliance with scheduling and RMA acquisition.
• Maintain accurate reverse logistics documentation and daily return logs.
• Lead shift planning and supervise warehouse team.
• Promote safety and compliance with Occupational Health and Safety Act.

Skills

Customer centricity

Collaboration

Planning

Communication

Problem solving

Team leadership

Education

High school or equivalent

Job description

SHIFT: Tuesday to Saturday 3:00pm-11:30pm

RESPONSIBILITIES

• Manage end-to-end returns processes from the RMA through freight returns and returned goods processing.


• Creating BOL’s for appropriate return orders to vendors.


• Maintaining a good working relationship with the hub dispatch to coordinate in city store returns.


• Complying to strict scheduling with the vendors to acquire the appropriate RMA.


• Seek industry and organizational best practices; determine value and drive change where appropriate to gain efficiencies.


• Ensure all reverse logistics documentation is performed with accuracy & efficiency.


• Maintain targets, objectives, and goals throughout the warehouse and driver return process.


• Implement/supervise safe practices and ensure all are compliant with Occupational Health and Safety Act.


• Complete daily return log.


• Maintain warehouse product placement.


• Lead process for loading returns, staging and proper tagging.


• Coordinate communications effectively with internal and external clients.


• Time to Process, Tracking Time, Recovery Rate on Returned Goods, and Contract Compliance.


• 14. Able to load plan with daily trailers to ensure consistent flow of RVL goods within the network


• Ensure return paperwork is properly filled out/attached to product.


• Load rounder trailers every Wednesday & Friday with appropriate MTH return product


• Oversees the returns area, organizes items and areas for drivers when offloading.


• Printing off return slips to be attached to each specific return item.


• Organize pieces into specific return areas and stage them when BOL has been created to send off the appropriate pieces.


• Assist team with trailer loading for outbound product


• Ensuring the staging lines are tagged.


• Using Airtable to track daily returns and for looking up all relevant information.


• Maintaining scheduled email to Best Buy for all return pieces to receive approval and BOL.


• Communicate and work with staff to ensure the proper movement of materials in the warehouse.


• Interact with dispatchers and customer service to work as a team when shipping and receiving trailers


• Actively communicate with supervisor and operators to effectively handle required business levels


• Complete paperwork and documentation accurately and effectively


• Extra hours will be required for retail sales seasons and promotions and physical inventories.


• Responsible for the direction of the warehouse team by participating in shift planning, organizing


• priorities, assigning work and ensuring the understanding of company policy, procedures, performance


• and health and safety standards


• Monitor daily employee work assignments and follow up on performance results and responsibilities.


• Assist in creating and maintaining an environment that promotes positive communication within the


• facility as well as fostering teamwork within the operation


• Assist in the additional training of employees as required


• Maintain a clean and safe work environment

CORE COMPETENCIES

• Customer Centricity


• Fostering Culture


• Collaboration


• Problem Solving & Decision Making


• Managing Through Change


• Developing Self & Others


• Planning & Results Orientation


• Communication


• Always Improving Mindset


• Business & Financial Savvy

EDUCATION

• High school or equivalent