Retail Systems Analyst - Omnichannel & Data Insights

Tata Consultancy Services Limited; Toronto; On-site; CAD 85,000 - 115,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a Business Systems Analyst for Retail Transactions in Toronto, ON.

The role requires strong capabilities in requirements gathering, API integrations, and data analysis to support sales and returns initiatives across omnichannel platforms. Responsibilities include leading workshops, documenting user stories and acceptance criteria, collaborating with Product, Engineering, UX, QA, and Store Operations teams, and guiding Agile delivery with

Qualifications

• 5–20 years of Business Analyst experience in retail, e-commerce, or technology environments.
• Proven ability to elicit, analyze, and document business requirements, user stories, acceptance criteria, and functional specifications.
• Experience with API integrations and complex business rule analysis.
• Proficiency in Agile/Scrum, Jira, and Confluence.
• Strong SQL/BigQuery skills for data analysis and reporting.

Responsibilities

• Lead discovery workshops, requirements gathering sessions, and stakeholder walkthroughs for sales and returns initiatives.
• Elicit, analyze, and document business requirements, user stories, acceptance criteria, and functional specifications.
• Collaborate with Product Managers, Engineering, UX, QA, Store Operations, and Customer Care teams to deliver business solutions.
• Define and support API integration requirements and ensure alignment between business and technical teams.
• Analyze complex business processes, return policies, eligibility rules, and operational workflows.
• Support POS, retail systems, and omnichannel integration initiatives to enhance customer and store experiences.
• Identify, track, and manage project risks, dependencies, assumptions, and open decisions throughout Agile delivery cycles.
• Facilitate backlog grooming, sprint planning, testing support, and requirements clarification activities.
• Query and analyze large datasets using SQL/BigQuery to validate requirements, investigate issues, and generate actionable insights.
• Develop and support reporting, metrics, and data-driven recommendations related to sales, returns, transactions, and customer journeys.

Skills

lead discovery workshops

requirements gathering

documentation

API integrations

Agile/Scrum

SQL/BigQuery

Tools

Jira

Confluence

Job description

Tata Consultancy Services Canada Inc. is seeking a Business Systems Analyst for Retail Transactions in Toronto, ON.

The role requires strong capabilities in requirements gathering, API integrations, and data analysis to support sales and returns initiatives across omnichannel platforms. Responsibilities include leading workshops, documenting user stories and acceptance criteria, collaborating with Product, Engineering, UX, QA, and Store Operations teams, and guiding Agile delivery with