Business System Analyst

Tata Consultancy Services Limited; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a Business Systems Analyst (Retail Transactions) to act as a liaison between business stakeholders and technology teams, delivering retail transaction solutions.

The role involves gathering requirements, creating user stories and process flows, and supporting POS, payments, loyalty, and e-commerce platforms, with agile delivery and cross-functional collaboration.

Qualifications

• Proven ability to gather and translate business needs into functional specifications.
• Experience creating user stories, use cases, and process flows.
• Strong analytical and problem-solving capabilities with attention to detail.
• Experience facilitating workshops and engaging stakeholders across teams.

Responsibilities

• Act as a liaison between business stakeholders and technology teams to deliver retail transaction solutions.
• Gather, analyze, and document functional and non-functional business requirements.
• Create user stories, process flows, use cases, and functional specifications.
• Support retail transaction systems including POS, payment processing, loyalty programs, and e-commerce platforms.
• Facilitate stakeholder workshops, requirement gathering sessions, and backlog refinement meetings.
• Collaborate with development, QA, and product teams throughout the Agile software development lifecycle.
• Perform impact analysis and support system integrations across retail, finance, inventory, and customer platforms.
• Coordinate User Acceptance Testing (UAT), defect resolution, and production validation activities.
• Analyze business processes and recommend improvements to enhance operationalefficiency and customer experience.
• Utilize tools such as Jira, Azure DevOps, SQL, and process-mappingapplications to support project delivery.
• Ensure solutions align with business objectives, compliance requirements, andorganizational standards.
• Provide ongoing support for change management, process optimization, and continuous improvement initiatives.

Skills

Business analysis

Stakeholder management

Agile / Scrum

Requirements gathering

Tools

Jira

Azure DevOps

SQL

Process mapping tools

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, andembraces diversity in race, nationality, ethnicity, gender, age, physicalability, neurodiversity, and sexual orientation, to create a workforce thatreflects the societies we operate in. Our continued commitment to Culture andDiversity is reflected in our people stories across our workforce and implementedthrough equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is thetechnology partner of choice for industry-leading organizations worldwide.Since its inception in 1968, TCS has upheld the highest standards ofinnovation, engineering excellence and customer service.

It has set an aspiration to become the world's largestAI-led technology services company and is enabling its clients to transformthemselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused oncreating long term value for its clients, its investors, its employees, and thecommunity at large. With a highly skilled workforce spread across 56 countriesand 194 service delivery centers across the world, the company has beenrecognized as a top employer in six continents. With the ability to rapidlyapply and scale new technologies, the company has built long term partnershipswith its clients. Many of these relationships have endured into decades andnavigated every technology cycle, from mainframes in the 1970s to artificialintelligence today.

Role Description

• Business Systems Analyst (Retail Transactions) Act as a liaison betweenbusiness stakeholders and technology teams to deliver retail transactionsolutions.
• Gather, analyze, and document functional and non-functional businessrequirements.
• Create user stories, process flows, use cases, and functional specifications.
• Support retail transaction systems including POS, payment processing, loyaltyprograms, and e-commerce platforms.
• Facilitate stakeholder workshops, requirement gathering sessions, and backlogrefinement meetings.
• Collaborate with development, QA, and product teams throughout the Agilesoftware development lifecycle.
• Perform impact analysis and support system integratio ns across retail,finance, inventory, and customer platforms.
• Coordinate User Acceptance Testing (UAT), defect resolution, and productionvalidation activities.
• Analyze business processes and recommend improvements to enhance operationalefficiency and customer experience.
• Utilize tools such as Jira, Azure DevOps, SQL, and process-mappingapplications to support project delivery.
• Ensure solutions align with business objectives, compliance requirements, andorganizational standards.
• Provide ongoing support for change management, process optimization, andcontinuous improvement initiatives.

Tata ConsultancyServices Canada Inc. is committed to meeting the accessibility needs of allindividuals in accordance with the Accessibility for Ontarians withDisabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should yourequire accommodation during the recruitment and selection process, pleaseinform Human Resources.