Retail Supervisor: Elevate Customer Experience & Growth

JD Sports; Calgary; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

JD Sports Market Mall in Calgary, AB is seeking a Supervisor to join our on-site retail team. You will lead a small team, oversee daily store operations, and ensure exceptional customer experiences while meeting sales goals.

The role requires 2-3 years of retail management, passion for streetwear and sneakers, coaching staff, and strong product knowledge. You will schedule, monitor inventory, and partner with store leadership to drive growth and community engagement.

Qualifications

• Minimum 2–3 years of retail management experience.
• Passionate and knowledgeable about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident in engaging customers to deliver an elevated experience.
• Strong math and financial analysis skills.
• Flexible availability including nights, weekends, and holidays.
• Leadership with warmth, integrity, and drive to exceed results.

Responsibilities

• Ensure high levels of customer satisfaction by being knowledgeable on products.
• Train and develop a team focused on delivering exceptional experiences.
• Generate business results and achieve KPIs.
• Deliver sales, customer experience, merchandising, and store operations.
• Act as a partner between customers, sales associates and store leadership.
• Learn and share product knowledge and trends.
• Contribute to a positive and inclusive work environment.
• Support initiatives with the Store Manager.
• Grow the business through community outreach.
• Uphold a culture-first approach with personal growth.
• Provide outrageous experiences 100% of the time to showcase products.

Skills

Retail management

Customer service

Leadership

Coaching

Sales analytics

Job description

JD Sports Market Mall in Calgary, AB is seeking a Supervisor to join our on-site retail team. You will lead a small team, oversee daily store operations, and ensure exceptional customer experiences while meeting sales goals.

The role requires 2-3 years of retail management, passion for streetwear and sneakers, coaching staff, and strong product knowledge. You will schedule, monitor inventory, and partner with store leadership to drive growth and community engagement.