Store Team Lead: Elevate Customer Experience & Sales

JD Sports; Kitchener; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

JD Sports Canada is seeking an Assistant Store Manager for Fairview Park, ON. You will lead a team, drive sales, oversee operations, training, and customer experience to provide outstanding service in a fast-paced, fashion-forward environment.

Ideal candidates bring 2+ years of retail leadership, a passion for streetwear, and the ability to coach staff while delivering exceptional customer experiences. This on-site role requires flexible availability, including nights and weekends.

Qualifications

• Minimum 2 years of retail experience.
• Passionate and knowledgeable about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results through customer interaction and athletic products.
• Strong numeracy and problem-solving skills to analyze sales data.
• Flexible availability – nights, weekends, and holidays.

Responsibilities

• Ensure the team is delivering an excellent customer experience through coaching and motivating the team while driving sales.
• Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
• Train and grow a team who are focused on delivering outrageous experiences to our community through coaching and feedback.
• Generate business results and achieve key KPIs
• Delivering sales, customer experience, merchandising, visual, and operational expectations.
• Act as a partner between customers, sales associates and store leadership.
• Ability to learn and share expertise of products and trends to fit customer’s needs.
• Maintains an awareness of all product knowledge, and current or upcoming product / trends.
• Contributes to a positive and inclusive work environment.
• Support key initiatives as empowered by and in partnership with the Store Manager.
• Take a proactive approach to growing the business through community outreach.
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
• Provide outrageous experiences 100% of the time, sharing our awesome products with our Community.

Skills

Retail experience

Streetwear culture

Leadership

Customer engagement

Sales targets

Job description

JD Sports Canada is seeking an Assistant Store Manager for Fairview Park, ON. You will lead a team, drive sales, oversee operations, training, and customer experience to provide outstanding service in a fast-paced, fashion-forward environment.

Ideal candidates bring 2+ years of retail leadership, a passion for streetwear, and the ability to coach staff while delivering exceptional customer experiences. This on-site role requires flexible availability, including nights and weekends.