Store Supervisor - Elevate Customer Experience & Growth

JD Sports Fashion PLC; Burnaby; Hybrid; CAD 26,000 - 29,000; Full time

Job summary

JD Sports Metrotown in Burnaby, BC, is hiring a Full-time Supervisor for our on-site retail team. You will lead daily operations, deliver outstanding customer experiences, manage scheduling, inventory, and performance, and partner with store leadership to drive results.

The ideal candidate has at least 2 years of retail management, a passion for streetwear, and a proven ability to coach staff, analyze KPIs, and foster an inclusive, high-energy environment that reflects the JD Sports brand.

Qualifications

• Minimum 2 years of retail management or keyholder experience.
• Passionate about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident in engaging customers to deliver elevated experiences.
• Strong numerical and analytical skills.

Responsibilities

• Ensure high levels of customer satisfaction by product knowledge.
• Coach and develop sales team to deliver outrageous experiences.
• Achieve KPIs and drive sales, merchandising, and operations.
• Collaborate with store leadership to align on goals.
• Learn and share product knowledge and trends.
• Support initiatives with Store Manager.
• Participate in community outreach and culture-building.
• Uphold an inclusive, positive work environment.

Skills

Retail management

Team coaching

Customer engagement

Sales leadership

Financial analysis

Problem analysis

Job description

JD Sports Metrotown in Burnaby, BC, is hiring a Full-time Supervisor for our on-site retail team. You will lead daily operations, deliver outstanding customer experiences, manage scheduling, inventory, and performance, and partner with store leadership to drive results.

The ideal candidate has at least 2 years of retail management, a passion for streetwear, and a proven ability to coach staff, analyze KPIs, and foster an inclusive, high-energy environment that reflects the JD Sports brand.