Supervisor

JD Sports; Calgary; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

JD Sports Market Mall in Calgary, AB is seeking a Supervisor to join our on-site retail team. You will lead a small team, oversee daily store operations, and ensure exceptional customer experiences while meeting sales goals.

The role requires 2-3 years of retail management, passion for streetwear and sneakers, coaching staff, and strong product knowledge. You will schedule, monitor inventory, and partner with store leadership to drive growth and community engagement.

Qualifications

• Minimum 2–3 years of retail management experience.
• Passionate and knowledgeable about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident in engaging customers to deliver an elevated experience.
• Strong math and financial analysis skills.
• Flexible availability including nights, weekends, and holidays.
• Leadership with warmth, integrity, and drive to exceed results.

Responsibilities

• Ensure high levels of customer satisfaction by being knowledgeable on products.
• Train and develop a team focused on delivering exceptional experiences.
• Generate business results and achieve KPIs.
• Deliver sales, customer experience, merchandising, and store operations.
• Act as a partner between customers, sales associates and store leadership.
• Learn and share product knowledge and trends.
• Contribute to a positive and inclusive work environment.
• Support initiatives with the Store Manager.
• Grow the business through community outreach.
• Uphold a culture-first approach with personal growth.
• Provide outrageous experiences 100% of the time to showcase products.

Skills

Retail management

Customer service

Leadership

Coaching

Sales analytics

Job description

Department: Retail Stores
Location: Market Mall, AB
Workplace Type:On-site
Job Type:Full-time, Permanent

The Team:

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

The Role:

Our Retail team is looking for a Supervisor to join our JD Sports Market Mall location! Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities include delivering excellent customer experience and fostering growth and development to the team. Most importantly you will ensure operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance.

Key Duties/Responsibilities:

• Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
• Train and grow a team who are focused on delivering outrageous experiences to our community through coaching and feedback.
• Generate business results and achieve key KPIs
• Delivering sales, customer experience, merchandising, visual, and operational expectations.
• Act as a partner between customers, sales associates and store leadership.
• Ability to learn and share expertise of products and trends to fit customer’s needs.
• Maintains an awareness of all product knowledge, and current or upcoming product / trends.
• Contributes to a positive and inclusive work environment.
• Support key initiatives as empowered by and in partnership with the Store Manager.
• Take a proactive approach to growing the business through community outreach.
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
• Provide outrageous experiences 100% of the time, sharing our awesome products with our Community.

Skills/Experience/Knowledge needed:

• Minimum 2 - 3 years of retail management experience.
• Passionate and knowledgeable about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
• High level of ethics, values, integrity, and trust.
• Flexible availability - including nights, weekends, and holidays.
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.

We are an equal opportunity employer and are committed to fostering an inclusive, accessible environment. We welcome applications from all qualified candidates and will provide accommodations throughout the hiring process upon request.