Retail Supervisor — Streetwear & Customer Experience

JD Sports Fashion PLC; Oshawa; Hybrid; CAD 26,000 - 28,000; Full time

Job summary

JD Sports Oshawa City Centre is seeking a hands-on Supervisor to lead our Retail team on-site. You will deliver excellent customer experiences, coach staff, manage schedules, inventory and store performance.

We value streetwear passion, strong leadership, and the ability to drive sales in a fast-paced omni-channel environment. Flexible availability including nights, weekends, and holidays is required.

Qualifications

• Minimum 2 years of retail management or keyholder experience.
• Passionate and knowledgeable about streetwear and sneaker culture.
• Experience supervising, training and coaching sales associates.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Strong cognitive and mathematical skills, including problem analysis and financial awareness.
• Flexible availability – nights, weekends and holidays.

Responsibilities

• Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
• Train and grow a team focused on delivering outrageous experiences to our community through coaching and feedback.
• Generate business results and achieve key KPIs.
• Deliver sales, customer experience, merchandising, visual, and operational standards.
• Act as a partner between customers, sales associates and store leadership.
• Support growth initiatives and key projects with store leadership.

Skills

Retail management

Customer service

Team leadership

Sales leadership

Job description

JD Sports Oshawa City Centre is seeking a hands-on Supervisor to lead our Retail team on-site. You will deliver excellent customer experiences, coach staff, manage schedules, inventory and store performance.

We value streetwear passion, strong leadership, and the ability to drive sales in a fast-paced omni-channel environment. Flexible availability including nights, weekends, and holidays is required.