retail store supervisor

Circke K/Esso; Eastern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in retail is seeking a dedicated Retail Store Supervisor to lead a team and ensure excellent customer service. This role involves hiring and training staff, managing inventory, and resolving customer issues. The ideal candidate will have a strong background in retail operations, with the ability to create a welcoming environment for both employees and customers. Join a dynamic team where your leadership skills will make a significant impact on the store's success and contribute to a positive shopping experience.

Qualifications

• 1-2 years of experience in retail management or supervision.
• Strong customer service skills with a focus on problem resolution.

Responsibilities

• Hire, train, and supervise staff in a retail environment.
• Manage inventory and sales reports while ensuring customer satisfaction.

Skills

Staff Training

Inventory Management

Customer Service

Sales Reporting

Education

Secondary School Graduation Certificate

Tools

Point of Sale System

Job description

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work setting

• Retail business

Tasks

• Hire and train or arrange for training of staff
• Authorize payments by cheque
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers

Computer and technology knowledge

• Point of sale system

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

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