Supervisor Population Health Clinical Services - Health Alliance

UNC Health Care; Morrisville; Remote; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to supervise a telephonic Nurse Care Manager team. This role is pivotal in enhancing care management services and ensuring quality care delivery. You will lead a multidisciplinary team, streamline workflows, and advocate for patients while meeting productivity and quality goals. Join this inclusive organization and make a meaningful impact in remote care coordination, supporting a diverse community with over 40,000 teammates. If you are passionate about healthcare and leadership, this opportunity is for you.

Qualifications

• Minimum 2 years of supervisory experience required.
• At least 1 year as a Registered Nurse (RN) preferred.

Responsibilities

• Supervise a multidisciplinary care team and oversee daily care coordination.
• Use population data to identify at-risk patients and optimize care plans.

Skills

Supervisory Experience

Clinical Experience

Care Management

Patient Advocacy

Education

Bachelor's Degree

Job description

Supervisor Population Health Clinical Services - Health Alliance

We are seeking a dedicated professional to support our team of telephonic Nurse Care Managers who conduct remote outreach calls. This role plays a key part in ensuring the quality and efficiency of care management services.

This position includes participation in a rotating weekend schedule.

Candidates must have a minimum of 2 years of supervisory experience.

A minimum of 1 year of experience as a Registered Nurse (RN).

RN licensure is strongly preferred.

Join our team and help make a meaningful impact through remote care coordination and leadership support.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the communities we serve.

Summary:

Responsible for supervising a multidisciplinary care team, overseeing daily care coordination services, participating in hiring and training staff, and conducting annual performance evaluations. Identifies and addresses barriers to care and streamlines workflows. Builds collaborative relationships to improve patient outcomes. Responsible for meeting productivity and quality goals.

Responsibilities:

1. Maintain a safe environment for patients, staff, and others.
2. Supervise and coordinate care management services, establish efficient workflows, and address barriers.
3. Promote patient advocacy, shared decision-making, and decision aids.
4. Use population data to identify at-risk patients, provide education, and remove barriers to care plan adherence. Monitor outcomes and collaborate to optimize care plans.
5. Train staff on assessment, disease prevention, health maintenance, self-management, and navigating the healthcare system. Meet productivity and quality targets.
6. Set standards for documentation, monitor compliance, and provide training.
7. Collaborate with payers to address issues and prevent payment or service denials.
8. Participate in meetings, problem-solving, goal setting, and performance improvement initiatives. Ensure policy and guideline compliance.
9. Participate in annual performance evaluations to support staff development.

Other Information:

Education: Bachelor's degree required.

Licensure/Certification: Appropriate licensure for field of study.

Experience: At least 1 year of clinical experience in an acute or ambulatory setting caring for patients with complex conditions. Experience in team leadership, care management, utilization review, or quality management preferred.

Job Details:

Employer: NCHEALTH

Entity: Health Alliance

Unit: Hospital Transitions

Type: Full Time

Hours: 40/week

Salary: $38.17 - $54.88/hour (based on experience)

Work: Remote, Day schedule

Location: Morrisville, NC

Exempt: Yes

This is a private employment position with NC Health, not state employment. We are committed to diversity and equal opportunity. Reasonable accommodations are available upon request via [e-mail].