retail store supervisor

W.S. Supermarket; Duncan; On-site; CAD 42,000 - 56,000; Full time

Job summary

W.S. Supermarket in Duncan, BC, is seeking a Retail Sales Supervisor to oversee the activities of sales staff, cashiers, and stock clerks. You will assign duties, prepare schedules, and ensure store standards are maintained.

Experience in retail supervision and strong English communication are required. The role involves managing customer requests, inventory, and merchandising, with potential for managerial tasks such as opening/closing and contributing to marketing efforts.

Qualifications

• Secondary school graduation is required.
• 1 year to less than 2 years of experience in a retail supervisory role.
• Fluency in English is required for communications with staff and customers.

Responsibilities

• Supervise and coordinate sales staff and cashiers.
• Assign sales workers to duties and prepare work schedules.
• Authorize payments and the return of merchandise.
• Resolve customer requests and complaints and manage stock shortages.
• Maintain inventory and order merchandise; prepare sales reports.
• Hire and train staff and monitor performance.
• Ensure store displays, signage and cleanliness meet standards.
• May perform opening/closing duties and assist with marketing initiatives.

Education

Secondary (high) school graduation certificate

Job description

• Anticipated Start Date : As soon as possible


• Posting Date : 28 Oct 2026


• Expiry Date : 28 Oct 2027

Description

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64100), Cashiers (65100), Store shelf stockers, clerks and order fillers (65102) and Other sales related occupations (65109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

• Supervise and coordinate sales staff and cashiers


• Assign sales workers to duties and prepare work schedules


• Authorize payments and the return of merchandise


• Resolve issues that may arise, including customer requests, complaints and supply shortages


• Maintain specified inventory and order merchandise


• Prepare reports regarding sales volumes, merchandising and personnel matters


• Hire and train or arrange for the training of new sales staff and monitor and report on performance


• Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness


• May perform the same duties as workers supervised


• May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Languages

English

Job Categories: Retail . Job Types: Full-Time . Job expires in 362 days.

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