Retail store supervisor

Shell Shop; Canada; On-site; CAD 32,000 - 52,000; Full time

Job summary

Shell Shop is seeking a supervisor to oversee staff and sales operations on site in Canada. The role involves coordinating a team, training staff, and ensuring merchandise is well organized and inventory is accurately managed.

The candidate should have at least a secondary school diploma and 1–7 months of relevant experience, with strong communication and organizational skills to thrive in a fast-paced environment.

Qualifications

• Secondary school graduation required.
• 1 to less than 7 months of experience.
• Experience supervising staff is a plus.

Responsibilities

• Supervise staff (apprentices, interns, design team, etc.).
• Assign sales workers to duties.
• Hire and train or arrange for training of staff.
• Teach interest or professional development courses.
• Order merchandise.
• Authorize return of merchandise.
• Establish work schedules.
• Sell merchandise.
• Prepare reports on sales volumes, merchandising and personnel matters.
• Resolve issues that may arise, including customer requests, complaints and supply shortages.
• Organize and maintain inventory.
• Supervise and co-ordinate activities of workers.
• Manage cash.
• Conduct performance reviews.
• Supervise office and volunteer staff.

Skills

Excellent oral communication

Excellent written communication

Attention to detail

Team player

Reliability

Organized

Ability to multitask

Initiative

Judgement

Flexibility

Education

Secondary (high) school graduation certificate

Job description

OVERVIEW

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate

EXPERIENCE

1 to less than 7 months

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

RESPONSIBILITIES

TASKS

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Teach interest or professional development courses
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Manage cash
• Conduct performance reviews
• Supervise office and volunteer staff

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking

PERSONAL SUITABILITY

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Dependability
• Excellent written communication
• Initiative
• Judgement
• Ability to multitask