Retail Store Operations Lead

The TJX Companies, Inc.; Brantford; On-site; CAD 28,000 - 34,000; Full time

Job summary

Winners in Brantford, ON is seeking a Retail Store Coordinator to lead daily store operations and deliver outstanding customer experiences while training Associates in service policies.

You will drive visual merchandising, maintain high service standards, and plan and prioritize tasks in a fast-paced retail environment, collaborating with the team to improve performance and effectiveness. This role requires 1–2 years of retail or service experience and strong teamwork and communication skills.

Qualifications

• 1–2 years in retail or service, with a strong grasp of customer needs and operational processes.
• Collaborative mindset that fosters effective teamwork and positive relationships.
• Ability to efficiently manage multiple tasks in a fast-paced environment.
• Strong communication and time-management skills for clear information sharing and prioritization.

Responsibilities

• Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
• Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement.
• Enhance the store’s brand and value strategy by creating eye-catching merchandise displays in key areas.

Skills

Customer service

Team collaboration

Task management

Communication

Job description

Winners in Brantford, ON is seeking a Retail Store Coordinator to lead daily store operations and deliver outstanding customer experiences while training Associates in service policies.

You will drive visual merchandising, maintain high service standards, and plan and prioritize tasks in a fast-paced retail environment, collaborating with the team to improve performance and effectiveness. This role requires 1–2 years of retail or service experience and strong teamwork and communication skills.