Retail Store Coordinator: Lead Merch & Customer Experience

TJX Canada – Winners, Marshalls, HomeSense; Eastern Ontario; On-site; CAD 27,000 - 34,000; Full time

Benefits offered by this job

Store discounts

Training & development

Employee assistance program

Job summary

Winners in Pembroke, Canada is seeking a Retail Store Coordinator to lead customer experiences and drive excellence in merchandising and store operations. You will oversee back-room and merchandising processing while training Associates to uphold service standards and policies.

This role emphasizes collaboration, clear communication, and the ability to manage multiple tasks in a fast-paced environment. Prior retail experience helps you thrive in our dynamic TJX team.

Qualifications

• 1–2 years in retail or service, with a strong grasp of customer needs and operations.

Responsibilities

• Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
• Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement.
• Enhance the store’s brand and value strategy by creating eye-catching merchandise displays in key areas.

Skills

Customer service

Teamwork

Communication

Time management

Job description

Winners in Pembroke, Canada is seeking a Retail Store Coordinator to lead customer experiences and drive excellence in merchandising and store operations. You will oversee back-room and merchandising processing while training Associates to uphold service standards and policies.

This role emphasizes collaboration, clear communication, and the ability to manage multiple tasks in a fast-paced environment. Prior retail experience helps you thrive in our dynamic TJX team.