Retail Store Manager

DUER; Victoria; On-site; CAD 45,000 - 70,000; Full time

Job summary

An innovative company is seeking a dynamic Retail Store Manager to lead their Victoria team. This role involves strategizing store operations, driving sales, and fostering a world-class customer experience. The ideal candidate will embody the brand's values and have a passion for community engagement. With a focus on leadership and operational excellence, you will have the opportunity to develop a high-performing team and create memorable customer experiences. If you're ready to take on challenges and grow with a forward-thinking brand, this position is perfect for you.

Benefits

Extended health benefits

Generous employee discounts

Health + Wellbeing stipend

Growth potential

Qualifications

• 5+ years experience in retail management or leading teams.
• Proven ability to develop and inspire a team.

Responsibilities

• Lead daily store operations and ensure high standards.
• Drive sales and manage in-store KPIs effectively.

Skills

Team Leadership

Customer Service

Operational Excellence

Sales Strategy

Community Engagement

Communication Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

RETAIL STORE MANAGER - VICTORIA

Job Description

ABOUT US

• At DUER we turn fashion into technical apparel for an active lifestyle, because we believe you should be able to do everything you do in a day without having to change your clothes. Inspired by the modern, active individual, we’ve created a clothing line for men and women that maximizes performance without sacrificing style. From denim that you can cycle in, to pants that eliminate sweat, DUER enables you to do everything you do in a day – in style.
• We’re expanding our retail doors, and are looking for an entrepreneurial Store Manager to bring creativity and leadership to our Victoria - Johnston St. team! Having a passion for customer service is a must, along with embodying our DUER values of authenticity and adventure.
• Reporting to the Area Manager - West, the successful candidate will have the opportunity to own and strategize all aspects of store operations, sales, and team development - along with growing our DUER community in the regional market.

WHAT WE’RE LOOKING FOR

• Entrepreneurial mindset – looking to do things differently and help build the brand
• Natural leader with the ability to develop and inspire a team
• Drive to grow the DUER community and expand our reach, one pant at a time
• Results driven leader
• Customer Centric
• Operational excellence
• Highly professional and organized self-starter
• Excellent interpersonal and communication skills
• Fun and upbeat personality
• Embody what it means to be a DUER
• Lives the DUER Core Values of Courage, Health + Wellness, Continuous Development, Simplicity and Customer Centricity

CORE RESPONSIBILITIES

STORE OPERATIONS

• Strategize, lead, and execute all day to day operations at the DUER Store
• Develop, implement, and maintain in-store merchandising plans to the highest standard
• Oversee all inventory management processes (product replenishment, back stock maintenance, shipping/receiving, inventory counts, exit strategies)
• Strategize and collaborate with Retail HQ to update and implement retail policies and procedures
• Manage and optimize all store budget and profitability goals
• Prepare and analyze all reports
• Own the Omni-Channel experience in-store; Ecomm Order Management, Ship to Home, where applicable

DRIVING SALES

• Create and develop monthly, quarterly, and annual strategic plans to drive results
• Manage and achieve in-store KPI’s
• Lead by example on the sales floor while coaching and developing all team in the moment

CUSTOMER EXPERIENCE

• You train and develop a team to ensure that we are giving a world-class customer experience on the sales floor, 100% the time through authentic connection and product knowledge.
• You are an internal product knowledge expert and truly live and breathe the DUER brand

COMMUNITY

• Community Connector- someone who naturally builds relationships, connecting with other brands and has a knack for executing buzzworthy events that drive excitement and awareness. You know who we need to connect with and where we should be.
• You and the team plan, execute, and grow the DUER community through store events and partnerships that elevate the community
• You are a brand ambassador in the local community, you are the face of the brand

PEOPLE

• You will hire, train, and develop a high performing team that provides world-class experiences through authentic interactions and product
• You will own all People Ops functions (HR); Recruiting, Hiring, On-boarding, Team Development, Scheduling, Payroll, and Performance Management
• You are a coach first! Your job isn’t to do it all. You believe in teamwork and collaboration. You coach to inspire your team and unleash their potential

NON-NEGOTIABLES

• 5+ years experience leading teams
• 2 years in a Store Manager role
• Community Connector
• People Centric Leader
• Entreprenurial Leader, you love a good challenge
• Solutions focused
• Growth mindset
• Passion and track record for developing people
• Previous experience in fashion/performance apparel industry - an asset

Benefits

• Extended health benefits
• Generous employee discounts
• Great growth potential
• Health + Wellbeing stipend

How We Work

• Solutions Focused Leaders; We as a team strive to find solutions for challenges that we face rather than be in complaint. We are solving for the future in mind (what might ‘break’ at a certain volume/store count)
• Personal Responsibility; We as a team take personal responsibility for our actions as well as those of our teams and business.
• Initiative + Proactive; We take initiative to do things before we are asked, we anticipate what is needed and do it.
• Creative; We are creative and think outside of the box to develop our people, drive results and create experiences for our customers.
• Take Risk and Fail Fast; We try new things and fail, likely a lot, most importantly we learn from it.
• Be Confident; We are confident, if we have an idea, we share it. If we think that there is a better or different way to do something, we share it. We honor our experience and ideas to contribute to the team and organization.
• Relentlessly Prioritize; We know that everything cannot be a priority. We know what we are saying “yes” to and what we are saying “no” to.
• Customer Focused; We make decisions with the customer in mind, always. We have two customers, external customers as well as internal employees.
• People First, Always; We lead with both our customers and employees in mind, always.
• We are Honest; even when it’s hard, we do the right thing, which is likely never the easy thing. Because clear is kind.