Store Manager - Full Time - Mayfair Shopping Centre

L'OCCITANE Group (B Corp); Victoria; On-site; CAD 54,000 - 63,000; Full time

Job summary

An established industry player in natural beauty is seeking a dynamic Store Manager to lead a vibrant team and create unforgettable experiences for guests. This role emphasizes hospitality, leadership, and a commitment to customer satisfaction. You'll have the opportunity to mentor your team while fostering a culture of growth and collaboration. The ideal candidate will possess strong communication skills and an entrepreneurial mindset, with a passion for beauty products. Join this innovative company and make a significant impact in a role that blends management with creativity.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Knowledge of skincare, body care, and fragrance is beneficial.

Responsibilities

• Create personalized experiences for guests and address their needs.
• Foster unity and strong connections within the team.

Skills

Leadership Skills

Communication Skills

Customer Satisfaction Mindset

Entrepreneurial Attitude

Basic Technology Skills

Job description

Who You Are

As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one-of-a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals Of What You’ll Do

1. Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
2. Prioritize Guest Experience: Create personalized experiences for your guests and proactively address all their needs.
3. Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
4. Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
5. Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
6. Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care, and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Pay Range: The Salary Range for this role is $54,373 to $62,530 per annum (based on skill set and experience)

Who We Are

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

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