Customer Experience Manager

Melanie Lyne; Quebec; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Melanie Lyne in Capitale-Nationale, Quebec, is seeking a Store Assistant Manager who blends fashion sense with exceptional customer service. You will recruit and lead a winning team that delivers a memorable shopping experience while supporting daily operations and store presentation.

The role emphasizes coaching staff on service programs, monitoring sales targets, and driving results through initiatives and teamwork.

Qualifications

• 3+ years of experience in store management, sales and customer service.
• Strong team-building and leadership skills.
• Ability to motivate and coach staff.

Responsibilities

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence results.
• Support the Store Manager in team management and merchandising to achieve sales goals.
• Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

Skills

Fashion

Customer service

Team leadership

Job description

Job Description

Posted Friday, August 21, 2026 at 4:00 a.m.

How will you support the team?

As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping experience to every customer. They foster a vibrant, fun, energetic and enjoyable store environment.

• Act as a stylist to build a personalized wardrobe to the customer.
• Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
• Monitor sales targets frequently and take the required actions to influence results.
• Support the Store Manager in team management and merchandising to achieve sales goals.
• Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.

The people who thrive with us have:

• Contagious passion for fashion and customer service
• A minimum of 3 years of experience in a store management, sales and customer service position
• Demonstrate initiative on an on-going basis.
• Strong team building skills
• Dynamic and passionate team
• Career development and advancement program
• Supportive management team and good work/life balance