Retail Store Lead — Customer Experience & Operations

TJX Canada – Winners, Marshalls, HomeSense; Markham; On-site; CAD 27,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Training and development

Assistance programs

Job summary

TJX Canada – Winners, Marshalls, HomeSense is hiring a Retail Store Coordinator in Markham. You will lead in a fast-paced environment, delivering outstanding customer experiences and guiding Associates on service policies.

We value teamwork and development, with strong emphasis on visual merchandising, customer service, and store operations. Hourly pay ranges from $19.95 to $24.94, with discounts and growth opportunities.

Qualifications

• 1-2 years in retail or service, with a strong grasp of customer needs and operations.
• Collaborative mindset fostering effective teamwork and positive relationships.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication and time management for clear information sharing and prioritization.

Responsibilities

• Drive operational excellence in visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations with clear updates and team alignment.
• Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies.
• Train Associates in merchandise presentation and customer service to promote collaboration and improvement.
• Create eye-catching merchandise displays to enhance the store’s brand and value.

Skills

Customer service

Retail operations

Team collaboration

Time management

Education

High school diploma or equivalent

Job description

TJX Canada – Winners, Marshalls, HomeSense is hiring a Retail Store Coordinator in Markham. You will lead in a fast-paced environment, delivering outstanding customer experiences and guiding Associates on service policies.

We value teamwork and development, with strong emphasis on visual merchandising, customer service, and store operations. Hourly pay ranges from $19.95 to $24.94, with discounts and growth opportunities.