Retail Store Coordinator: Lead Customer Experience & Ops

The TJX Companies, Inc.; Eastern Ontario; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Store discounts

Training and development

Associate and Family Assistance

Job summary

Winners in Pembroke, part of The TJX Companies, Inc., is hiring a Retail Store Coordinator to inspire teams and deliver outstanding customer experiences in a fast-paced environment.

You will drive operations in merchandising, service, and store processes, train associates, and help maintain our high standards. Join a Fortune 100 company offering exclusive store discounts, comprehensive training, and strong support through our associate programs.

Qualifications

• 1–2 years in retail or service, with a strong grasp of customer needs and operational processes.
• Collaborative mindset fostering effective teamwork and positive relationships.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication and time management for clear information sharing.

Responsibilities

• Drive operational excellence in visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations with clear updates and team alignment.
• Plan, prioritize, and guide tasks while training Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service, promoting collaboration.
• Enhance the store's brand and value strategy by creating eye-catching merchandise displays in key areas.

Skills

Customer service

Team collaboration

Task management

Communication

Time management

Job description

Winners in Pembroke, part of The TJX Companies, Inc., is hiring a Retail Store Coordinator to inspire teams and deliver outstanding customer experiences in a fast-paced environment.

You will drive operations in merchandising, service, and store processes, train associates, and help maintain our high standards. Join a Fortune 100 company offering exclusive store discounts, comprehensive training, and strong support through our associate programs.