Retail Service Associate — Fast Checkout & Framing

Michaels Stores; Kelowna; On-site; CAD 27,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels Stores in Kelowna, BC, is seeking team members to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You'll help customers locate products, participate in store recovery, stocking, and merchandising while following SOPs and safety programs.

Experience in retail or customer service is preferred, with availability for nights, weekends, and early mornings. Join a team that values benefits and employee discounts, with opportunities to learn framing

Qualifications

• Retail or customer service experience preferred.
• Must be able to stand for long periods and lift/move merchandise.
• Availability to work nights, weekends, and early mornings.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Store operations

Merchandising

Job description

Michaels Stores in Kelowna, BC, is seeking team members to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You'll help customers locate products, participate in store recovery, stocking, and merchandising while following SOPs and safety programs.

Experience in retail or customer service is preferred, with availability for nights, weekends, and early mornings. Join a team that values benefits and employee discounts, with opportunities to learn framing